Summary
Date Posted: Thursday, January 23 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
The Collection Officer is responsible for organizing and keeping track of client’s outstanding debt accounts, contacting overdue clients to learn more about their payment status and negotiating payments and payment plans with the clients.

Duties and Responsibilities
Collections

Make outbound calls to negotiate payoff deadlines or payment plans with the clients through calling the clients .
Manage multiple delinquent accounts for debt collection efforts .
Keep track of assigned portfolios to identify overdue clients and hence take the necessary actions.

Plan a course of action to recover outstanding payments as per the work plan.
Handle questions or complaints arising from the clients and escalate those not within their scope of resolution through their respective Supervisors as per the given guidelines.
Manage Dslc to the exact number outlined in the Work plan.

General
Follow company’s policies, processes and code of conduct.
Fulfill any reasonable tasks given or approved by management that is work-related and aimed towards company’s goals and targets
Complete all tasks and responsibilities within the agreed deadlines
Action all administrative duties as per agreed process.
Adhere 100% to the work plan in place
Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences.
Proactively recommend improvements and innovative ideas to increase business efficiency

Key Performance Indicators
Remote work opportunities
Achieve a minimum Collection Rate per month.
Attain the agreed Number of Clients(NOC) per day.
Achieve the agreed Call Effectiveness (CE) per day.
Manage the quality of the calls by ensuring the QC Score per day is at the agreed levels

Knowledge, skills and qualifications
Diploma or Degree in Accounting, Finance, Business Administration or related studies
2 to 3 years working experience
Proficient computer skills, including Microsoft Office Suite (Word and Excel).
Skills
Technical Skills:
Excel – Basic
Word – Basic
Behavioral Skills:

Customer Focus – deliver and maintain a high level of customer service with both our internal and external customers.
Ownership – treat Watu as your own company and make decisions that would benefit us all aligned with our company values – with a clear focus of delivering on the agreed KPIs
Respect – display respect and maintain respectful relationships within our Watu teams and our customers and partners.
Integrity – operate openly and transparently with our teams, customers, and partners – Act with Integrity.

Empowerment – Learn and grow with Watu. We empower our employees to be the leaders our people want to follow. We empower our employees by giving them the opportunities to learn and grow together. We empower each other by sharing knowledge and embracing a positive mindset.

People & Leadership Skills
Participate in mid-year performance appraisals, annual performance appraisals and monthly 1-1s as per Watu performance management cycle.
Work together to create an environment that fosters teamwork and cooperation
Attend training sessions offered to continuously improve skills and knowledge.
Be proactive and self motivated to achieve set Key Performance Indicators (KPIs).
Recommend new ways of working to continuously improve efficiency, productivity and enhance both our internal and external customer experience.
Keep updated on any changes in policies, schedules and product knowledge to the team.

WHAT WE OFFER:
Remote work opportunities
Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those
Opportunities to learn and grow together with us
Competitive compensation package
Health benefits

Do you see yourself being part of the WATU team? Then please apply with your CV and a cover letter, we are looking forward to working with you!
**Please be cautious, this vacancy does not require individuals to pay for job opportunities**
How to Apply:

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor's degree

Job application procedure

Interested candidates, please click here to apply

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