Summary
Date Posted: Thursday, November 26, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services. .

Job Summary
The Digital Banking Support Specialist provides operational support for all digital banking platforms, products, and services such as Mobile, Internet, Chat, and Agency Banking. Online Account Opening, ATM transaction, and Bill Pay. He/She work with the broader Digital Banking team and other departments as a subject matter expert to enhance a frictionless digital banking customer experience, by optimizing internal workflows, providing daily operation and production support, as well as analyzing application functions and interfaces to identify areas of improvement. We are seeking a dynamic, organized leader to play a key role in supporting these efforts amidst the rapidly changing digital servicing and sales landscape.

Key Responsibilities
• Serve as a subject matter expert on digital channel products and processes; including but not limited to Mobile, Internet, Chat, and Agency Banking. Online Account Opening, ATM transaction, and Bill Pay.
• Act as a liaison between Customer Care and other business units and departments.
• Monitor, resolve, and escalate tickets submitted by Lines of Business that are routed to Digital Operations.
• Investigate reported problems and attempt to replicate in order to determine if the issue is isolated or widespread.
• Monitor and assist with partner support cases for digital products; including but not limited to Mobile, Internet, Chat, and Agency Banking. Online Account Opening, ATM transaction, and Bill Pay.
• Recognize and report service quality concerns that may become apparent through customer interactions.
• Perform User Acceptance Testing for digital products and releases.
• Utilize test environment to perform regression testing for any releases that are implemented to resolve problems.
• Review digital channels offerings procedures for accuracy.
• Coordinate and complete special projects assigned by Supervisor.
• Partner with the Bank’s product development teams, using client feedback when making decisions about future product offerings.

Job Qualifications: Not Specified

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
To apply please click here https://absa.wd3.myworkdayjobs.com/en-US/NBC_Careers/job/Head-Office-NBC/IT-Digital-Channel-Specialist_R-15911018-1 

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