IT Support Engineer job at Exodus
New
Website :
Today
Linkedid Twitter Share on facebook

Vacancy title:
IT Support Engineer

[ Type: FULL TIME , Industry: Financial Services , Category: Computer & IT ]

Jobs at:

Exodus

Deadline of this Job:
Sunday, January 05 2025 

Duty Station:
Within Tanzania , Dar es Salaam, East Africa

Summary
Date Posted: Monday, November 25 2024, Base Salary: Not Disclosed

Similar Jobs in Tanzania
Learn more about Exodus
Exodus jobs in Tanzania

JOB DETAILS:
POSITION:IT SUPPORT ENGINEER
Location: Dar es Salaam, Tanzania
Application Deadline: 15th December 2024

RESPONSIBILITIES
• Deliver the Services in accordance with the ITIL v3 (level 3) framework, interface with and take part in the Client’s execution of these processes in support of the Services.
• Install and configure computer hardware, software, networks and applications
• Continuously monitor and maintain systems and networks
• Respond to technical support calls from other staff members or clients and communicate how to resolve issues
• Diagnose and troubleshoot system and network problems, software faults or hardware complications
• Support the roll-out of new applications
• Keep a record of issues, along with solutions, to refer back to in future instances ➢ Provide onsite or remote IT support to clients.
• Diagnose and resolve software and hardware incidents.
• Support, configure, maintain LANs, WANs, network segments, Internet, and intranet systems.
• Perform fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
• Logs client requests, queries or support calls and document their outcome to facilitate timely follow-up.
• Evaluate documented resolutions and analyze trends for ways to prevent future problems.
• Test fixes to ensure problem has been adequately resolved.
• Perform post-resolution follow-ups to support requests.
• Develop help sheets and knowledge base articles for end users.
• Performing other duties as directed by the immediate supervisor.

REQUIREMENTS
• Diploma in Information Technology, Computer Science, Computer Engineering or equivalent qualification from recognized institutions.
• ITILv3 or ITILv4 certification is an added advantage.
• 2 years experience supporting a company with multinational staff.
• Must be fluent in both oral and written English
• Ability to self-learn new technologies via web articles, forums, seminars, trainings. Analytical and problem-solving skills
• Teamworking skills
• The ability to think logically and strategically
• A methodical approach to tasks
• Customer service skills
• Excellent communication skills, both written and verbal
• Organization and planning skills

Work Hours: 8


Experience in Months: 24

Level of Education:
Postgraduate Degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Qualified candidates should apply by E-MAIL ONLY Subject line should read “IT Support Engineer” only; a cover letter detailing why you are the best candidate for the position , and CV.
Submissions which do not follow the above instructions will not be considered as applicants.
NO PHONE CALLS in reference to this position will be accepted.


All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Computer/ IT jobs in Tanzania
Job Type: Full-time
Deadline of this Job: Sunday, January 05 2025
Duty Station: Dar es Salaam
Posted: 25-11-2024
No of Jobs: 1
Start Publishing: 25-11-2024
Stop Publishing (Put date of 2030): 25-11-2077
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.