Summary
Date Posted: Sunday, March 09 2025, Base Salary: Not Disclosed

JOB DETAILS:
Responsibilities:
• Managing the development and implementation of customer service excellence strategy.
• Working with stakeholders to identify problems, review procedures, improve efficiency and quality of service provision.
• Maintaining active relationships with customers and provide excellent services that meet customers expectation.
• Improving various communication messages and media employed by the bank (e.g. Website, FAQ, print adverts, public relations pieces etc.
• Responding in a timely manner to emerging needs of customers and take active steps to solve them.
• Measuring service performance standards on a regular basis.
• Ensuring regularly analysis of customer complaints and the results are fed back into the strategy process.
• Developing and producing monthly, quarterly and annual performance.
• Undertaking customer surveys in order to establish satisfaction levels.

Qualifications and Experience:
• Bachelor’s degree from a recognized institution.
• 5 years of relevant experience in a financial institution.
• Excellent verbal, written, presentation and negotiation skills.

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

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