Summary
Date Posted: Thursday, January 30 2025, Base Salary: Not Disclosed

JOB DETAILS:
NOC Monitor is responsible for site monitoring of Telecommunication towers that PIVOTECH manages. S/He will thus ensure effective incident management of each corrective maintenance incident is carried out as per PIVOTECH established QMS procedures, OHS procedures, EMS procedures and without breach of service level agreement stipulated on client contract.

KEY TASKS
• Raise trouble ticket for all critical alarms
• Ensure that all corrective incidents are reported and closed within the defined
SLA’s, NOC internal procedure and Mean Time to Repair Targets
• Prepare Reports & Handover at the end of each shift
• Perform all duties/tasks in accordance to SHEQ
• Initiate and manage internal and customer communication
• Incident management by follow-up the tickets from opening to closing

EDUCATION
• A minimum of diploma in Information technology or related field.

EXPERIENCE
At least two (2) years of related experience. An experience in programming will be an added advantage.

SKILLS & ABILITIES
• Good analytical and problem-solving skills
• Conversant with Microsoft office
• Proactive, Innovative and attention to details
• Self-reliance in management of assigned tasks
• Ability to learn quickly
• Ability to work under pressure
• Positive attitude
How to Apply:
Subject of your e mail must read “Application for NOC Monitor”;

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

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