Summary
Date Posted: Tuesday, February 04 2025, Base Salary: Not Disclosed

JOB DETAILS:
Responsible to support a range of records management activities to ensure that the bank’s records are safeguarded throughout their lifecycle and ensure that the Corporate Services Desk is effectively managed.

Main Responsibilities:
Records Management
• Develop and implement records management policies and procedures.
• Ensure compliance with banking regulations, and data protection laws, and industry standards.
• Oversee the organization, retention, and secure storage of physical records.
• Represent the Records Information Management RIM Unit in a discreet, professional, customer-focused, and efficient manner.
• Liaise and advise respective business units on archiving of documents so that they can be safeguarded and easily accessible to those who require them.
• Assist and advise respective business units on all aspects of records transfer, records retrieval, and records disposal
• Support the preparation of relevant training content and coordinating training sessions for respective staff.
• Periodically assesses the condition of respective document storage areas, including the central archive, and raise identified issues for resolution and tracks their completion/closure.
• Ensure proper handling and disposal of obsolete records.

Corporate Service Desk
• Provide a friendly and professional point of contact for customers for any queries or concerns.
• Liaise with Corporate Support team members to ensure the best resolution, consistent with contracts and SLAs.
• Liaise with relevant staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue requests as required.
• Work closely with Facilities specialists to develop and enhance the quality of service and reporting processes.
• Carry out monitoring of Manage Engine data to ensure that work orders have been accurately created, assigned, prioritized and categorized in line with contractual KPIs and SLAs
• Compile and print reports on overall users/internal customer satisfaction.
• Maintain and improve Service desk operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
• Prepare and share reports on Service desk performance reports by collecting, analyzing, and summarizing data and trends.
• Maintain equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.

Knowledge and Skills:
• Exceptional customer service and communication skills
• Self-motivated, enthusiastic, and professional
• Knowledge of records management systems, familiarity with archives, archive management
• Familiarity with banking regulations and data protection laws
• Good general knowledge of relevant procedures and processes
• Ability to prepare statistics and charts.
• Confident with various MS Office applications, including Excel, Word, and PowerPoint

Qualifications and Experience:
• Bachelor’s degree in library sciences, Archives Management, Records Management, Business Administration, Economics, Public Administration, or related field.
• At least 3 years working experience in records management, preferably in banking environment.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.



Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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