Summary
Date Posted: Thursday, February 20 2025, Base Salary: Not Disclosed

JOB DETAILS:
We’re Hiring! Rooms Division Manager – Zuri Zanzibar Resort ZURI is looking for a customer-focused rooms division manager to oversee the hotel’s daily operations for the front office and housekeeping divisions. You must be an exceptional leader and have experience managing staff, solving problems for clients, and making sure that our customers have a 5-star experience. Our ideal applicant is passionate about delivering top-notch customer service while ensuring compliance with hotel expenses and quality requirements, so we remain profitable. We need a supervisor with at least three years of experience, preferably in the front desk or housekeeping department of a hotel. If this seems like an exciting new opportunity to you, apply right away!

Roles
• Oversee the daily operations of the front office and housekeeping departments.
• Ensure high levels of guest satisfaction and address any issues or complaints promptly.
• Develop and implement policies and procedures to enhance the guest experience.
• Manage staff schedules and ensure adequate coverage for all shifts.
Conduct regular training and development sessions for staff.
• Monitor and manage departmental budgets and expenses.
• Coordinate with other department heads to ensure seamless operations.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
• Handle guest inquiries and resolve any issues in a timely and professional manner.
• Maintain accurate records of guest feedback and implement improvements based on feedback.
• Develop and maintain strong relationships with guests, vendors, and other stakeholders.
• Conduct performance evaluations and provide feedback to staff.

Requirements
• Bachelor’s degree in Hospitality Management or a related field.
• Minimum of 5 years of experience in a similar role within the hospitality industry.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously and work under pressure.
• Proficiency in hotel management software and Microsoft Office Suite.
• Experience in budget management and financial reporting.
• Ability to train and develop staff.
• Strong customer service skills and a passion for delivering exceptional guest experiences.
• Ability to work effectively in a team environment.
• Knowledge of housekeeping and front office operations.

We offer
• Two-years contract divided into 1year and 1 year
• 3 months of probation period
• Work and Residence permit
• Medical Insurance as per company policy
• You be provided with Accommodation in staff Housing
• Duty meal will be provided
• Your annual vacation will be 25 calendar days
• 1 return ticket for holidays
• 50% discount
• Shopping for retail price twice a month at our store
• Laundry service, taxi driver discount, team party

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

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