Vacancy title:
Sales Operations Officer

[Type: FULL_TIME, Industry: Marketing, Sales and Service, Category: Sales & Retail]

Jobs at:
Mbeyaone

Deadline of this Job:
Wednesday, April 9 2025

Duty Station:
Dar es salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Monday, March 31 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Summary:

The Sales Operations Officer will be responsible for managing and supporting the field sales team, including Team Leaders (TLs) and sales agents, to drive the successful distribution of the Airtel Merchant Pay product.

This role involves;

• Sales performance tracking,
• Operational efficiency
• Team coordination, and
• Ensuring sales targets are met through effective performance management.

Key Responsibilities:

• Sales Performance Management
• Monitor and analyze sales team performance, ensuring sales targets are met
• Develop and implement performance improvement plans for underperforming team members.
• Provide regular reports and insights on sales trends and agent productivity.
• Work closely with TLs to identify challenges and opportunities for sales growth.
• Sales Operations & Support
• Ensure smooth execution of sales strategies and operational processes.
• Track and manage sales data, customer acquisition reports, and merchant onboarding progress.
• Ensure all sales processes and procedures align with company guidelines
• Training and Development
• Organize and conduct training sessions for TLs and sales agents to enhance product knowledge and sales techniques
• Provide ongoing coaching and mentorship to improve field team effectiveness
• Ensure new sales agents are properly onboarded and equipped for success.
• Field Team Coordination & Compliance
• Supervise and support TLs in managing their teams effectively.
• Conduct regular field visits to assess sales activities and team engagement.
• Ensure sales agents follow company policies, ethical guidelines, and compliance standards
• Incentive & Motivation Management
• Develop incentive structures to drive motivation and high performance
• Monitor commission payouts and ensure accuracy in incentive calculations.
• Recognize and reward top performers to maintain team morale.

Qualifications & Skills:

• Bachelor’s degree in Business, Sales, Marketing, or a related field.
• 3+ years of experience in sales operations, performance management, or a similar role
• Strong analytical skills with the ability to interpret sales data and trends
• Excellent leadership and people management skills
• Experience in managing field sales teams and working with sales agencies
• Strong communication and problem-solving abilities
• Proficiency in MS Office (Excel, PowerPoint) and sales tracking tools.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

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