Vacancy title:
Senior Manager; Enterprise Systems

[Type: FULL_TIME, Industry: Banking, Category: Management]

Jobs at:
NMB Bank

Deadline of this Job:
Monday, May 12 2025

Duty Station:
Dar es Salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Monday, April 28 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose:

• Responsible to plan, organize and lead the support, maintenance, and optimization of all enterprise systems. Ensure enterprise systems comply with internal policies, security standards, audit requirements as well as other compliance requirements.
• Own and lead all projects within the enterprise applications space that include implementation of new systems as well as upgrades/changes of existing systems.

Main Responsibilities:

Enterprise Systems Support and Management

• Oversee the availability, reliability, and performance of all enterprise systems.
• Manage systems capacity, licenses, resolution of incidents, and system changes to ensure optimum performance of the enterprise systems.
• Ensure high availability (HA) and disaster recovery (DR) readiness for all critical enterprise systems.
• Ensure maximum return on investment on all enterprise systems, including Microsoft product suites, HR systems, ERP systems, etc.
  
  Leadership & Team Management
• Mentor, lead, and develop enterprise application systems specialists within the team.
• Develop and implement best practices, training programs, and knowledge-sharing initiatives within the team to continuously improve skills of the team.
• Foster and instill a culture of learning, collaboration, continuous improvement, and innovation within the team.
  
  Stakeholders and Vendors Management
• Manage relationships with business units and vendors and their respective service level agreements.
• Manage systems vendors and other service providers supporting the enterprise systems.
• Ensure innovative, optimum, and cost-efficient license utilization for the enterprise systems.
  
  Incidents, Security, Compliance & Risk Management
• In collaboration with other functions, implement robust standardized security controls including but not limited to access controls, encryption, and patch management.
• Continuously identify, manage, and communicate risks around enterprise systems in line with the bank's Enterprise Risk Framework.
• Provide ownership of all root cause analysis (RCA) engagement and implement preventive actions to eliminate recurring issues.
  
  Innovation & Technology Optimization
• Drive innovation in Enterprise Systems to ensure efficiency and seamless operation of the existing systems.
• Optimize performance, scalability, and efficiency in the enterprise systems.
• Conduct research, evaluate, and make recommendations on technological trends, protocols, standards, and associated best practices.

Knowledge and Skills:

• In-depth knowledge of Windows and Linux environments as well as license models.
• Extensive knowledge of various Operating Systems including Windows, Linux, and Unix.
• Knowledge of managing and administering Microsoft on-premises and cloud services, such as Azure, Active Directory, and Exchange Online.
• Hands-on experience with databases, APIs, middleware, and microservices.
• Strong leadership, personnel management, and mentoring skills.
• Good problem-solving, decision making, and analytical abilities.
• Good interpersonal, written, and oral communication skills in English and Swahili.
• Demonstrable honesty, integrity, and credibility; ability to engender the trust and confidence of internal constituency and external partners.
• Ability to communicate complex technical concepts in an easy-to-understand business language.

Qualifications and Experience:

• Bachelor's degree in Computer Science or related academic field.
• Preferred professional certifications such as MCST or any other relevant certifications.
• At least 6 years of relevant work experience in managing enterprise systems including but not limited to On-prem and On-Cloud Directory Services, Mail Systems, Microsoft O365 etc.
• Experience in managing large-scale IT Projects.
• Experience in protecting applications, systems, and data

Work Hours: 8

Experience in Months: 72

Level of Education: bachelor degree

Job application procedure

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