Summary
Date Posted: 25th April 2019 , Base Salary: Not Disclosed , Currency: TZS , Value: 1562000 , Minimum: 1093750 , Maximum: 4687500 , Period: MONTH

JOB DETAILS:
JOB PURPOSE To maximize customer value by focusing on CVM programs for specific regions, MFS and VAS, focusing on enriching customer experience at each stage of customer lifecycle, to derive better value for customer a well as Tigo, by means of segmentation and targeted approach, focusing specifically on the High Value segment as per Tigo’s commercial strategy. In terms of results, we are looking for improvement in Tigo’s market share in specific regions; increase in MFS and VAS penetration; increase in the daily RGS subscriber base, by means of targeted activities, to derive positive impact on Topline and bottom-line revenues for Tigo .

  CORE RESPONSIBILITIES
• Use customer segmentation, data analytics and consumer insight/research as strong tools to design and manage a detailed campaign roadmap for reducing customer and revenue churn
• Optimize value by identifying specific opportunity areas from customers in specific regions by implementing customer focused CVM campaigns
• Increase MFS and VAS penetration by driving relevant CVM campaigns for non-users
• Increase MFS and VAS usage/revenue by implementing upsell CVM campaigns for users
• Partner with Sales & Distribution, MFS and VAS product teams and Customer Operations team to align on product roadmap
• Implement a systematic mechanism to track BTL offers from competition in specific regions and implement counter offers to reduce/optimize impact

Job Skills: Not Specified
Job Qualifications: Not Specified
Job Education Requirements: Not Specified
Job Experience Requirements: Not Specified

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Job application procedure
Click Here to Apply https://millicomuniversity.csod.com/ats/careersite/JobDetails.aspx?site=1&id=5011 

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