Ideon Ltd-Tanzania
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About Us
Who are we ?
We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries.Our Vision
To become the market leader in Business process outsourcing services in AfricaOur Mission
To partner with clients to help them become high performing organizations.Our Values
Our business practices are aligned with the following ValuesPeople
Our people are athe most assets in our business. Every employee plays critical role in success of our business. We promote a positive work environment and teamwork which translates into a better experience for not only our employees, but also our clients and their customers.Innovation
We innovate and adopt new methods and technology needed to deliver superior customer experience.Commitment
Our commitment to our client's success is our number one priority. Commitment to the set goals is at the core of solid customer relationships.Our Services
Recruitment Services
At IDEON, We follow strict code of ethics, confidentiality and practice standards in the delivery of services to clients. We take time to understand our candidates and their career aspirations and then research the market to put them in contact with the organizations that can meet their career needs.
Payroll management Services
Outsourcing payroll is a common strategic practice for employers for many reasons. Perhaps most importantly, the decision saves valuable time, cutting hours of administrative work each pay period. It typically will also reduce administrative costs.
Debt Collection Services
Outsourcing Collections and recovery of debtors helps organizations enhance efficiency and leave them focus on critical business growth initiatives. Our methodology combines robust IT driven call centre and well trained personnel to provide organizations with consistently high quality and reliable debt collections and recovery outsourcing services.
Call centre Services
A call call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers. Outbound call centres are operated for telemarketing, solicitation of charitable or political donations.
Accounting & Financial Services
Finance COLLECTIONS OUTSOURCING SOLUTIONS
Over the last 3 years we have built internal capability through our sister company CEMES Ltd in delivering excellent customer services.
CUSTOMER SERVICE
Our customer service is a journey build on professionalism, being helpful to customers’ needs and, high quality services and assistance.
Inbound Call Services
- Our contact centre agents handle calls from customers who are trying to get assistance regarding any of the client’s products or services.
- Our solution ensures that the customers can contact us via multiple mediums e.g. phone calls, web chats or emails
- The Primary focus of the inbound calls services is to help our clients maximize business and profit.
Outbound call Services
Our contact centre agents call customers and provide them with the required information about the products or services or any other kind of support as agreed with our client
Our call center infrastructure has distributed dialer architecture and is integrated with voice solution.
Outbound call services help clients to get in touch with their clients, to increase sales volume and expand business operations while keeping the costs in check.
TELEMARKETING SERVICES
- We provide expert telesales and marketing services to sell or market products directly to the end clients
- Our cloud based solution helps in scaling the operations through providing multiple communication channels to both potential and existing customers
- We help our clients to increase revenue by efficiently following-up and closing sales
DEBT COLLECTIONS & RECOVERY SERVICES
Outsourcing Collections and recovery of debtors helps organizations enhance efficiency and leave them focus on critical business growth initiatives.
Our methodology combines robust IT driven call centre and well trained personnel to provide organizations with consistently high quality and reliable debt collections and recovery outsourcing services.
By using IDEON for the debt collections and recovery, organization can reduce the burden of bad debts, enhance cash flow and get back on the path to profitability.
Debt Collections Services
Collections outsourcing help organizations take a proactive approach to debtors’ payments.
Our team provide customer service-focused approach to contacting customers to remind them of their obligation to pay their accounts.
This approach helps to standardized collection while maintaining a positive relationship with their customer base.
Our collections outsourcing services include:
Recovery Services
Recovery outsourcing provides full end-to-end services of debt collection.
Our teams ensure protection of clients brand and reputation, as they engage on delinquent debtors.
Our approach to delinquent accounts is through working out a solution in corporation with debtors, being firm and persistence while trying to protect client’s assets by maximizing on collections.
Our Recovery outsourcing services include: FINANCE & ACCOUNTS OUTSOURCING SOLUTIONS
Finance and accounting function is one of the key functions management team relies to continuously drive high performance in the organization. To optimize performance, IDEON offer customer centric finance and accounts outsourcing solutions that help them focus on other core business.
With years of experience, a capable team and technological capability, IDEON delivers cutting edge solution to make accounting simplified and a reality.
OUR SERVICES
Transaction processing
Help processing of accounts payable and receivables and ensure general ledgers are correct.
Financial Reporting and MIS
preparation and analyzing the trial balance, incomes and Expenditures, Balance sheet, and cash flows statements.
Taxation outsourcing
tax return preparation and filling for KRA, NSSF, NHIF and Company returns
Our Benefits
Bottom line improvement
Ability to reduce both administrative and operational costs
Compliance
Meeting deadline for compliance reporting of various government departments
Increase efficiency in reporting
Consistent continuous improvement
focusing on accelerating business growth
Improved Processing
access to proven accounting systemand accounting function is one of the key functions management team relies to continuously drive high performance in the organization. To optimize performance, IDEON offer customer centric finance and accounts outsourcing solutions that help them focus on other core business.
Over the last 3 years we have built internal capability through our sister company CEMES Ltd in delivering excellent customer services.
CUSTOMER SERVICE
Our customer service is a journey build on professionalism, being helpful to customers’ needs and, high quality services and assistance.
Inbound Call Services
- Our contact centre agents handle calls from customers who are trying to get assistance regarding any of the client’s products or services.
- Our solution ensures that the customers can contact us via multiple mediums e.g. phone calls, web chats or emails
- The Primary focus of the inbound calls services is to help our clients maximize business and profit.
Outbound call Services
Our contact centre agents call customers and provide them with the required information about the products or services or any other kind of support as agreed with our client
Our call center infrastructure has distributed dialer architecture and is integrated with voice solution.
Outbound call services help clients to get in touch with their clients, to increase sales volume and expand business operations while keeping the costs in check.
TELEMARKETING SERVICES
- We provide expert telesales and marketing services to sell or market products directly to the end clients
- Our cloud based solution helps in scaling the operations through providing multiple communication channels to both potential and existing customers
- We help our clients to increase revenue by efficiently following-up and closing sales
DEBT COLLECTIONS & RECOVERY SERVICES
Outsourcing Collections and recovery of debtors helps organizations enhance efficiency and leave them focus on critical business growth initiatives.
Our methodology combines robust IT driven call centre and well trained personnel to provide organizations with consistently high quality and reliable debt collections and recovery outsourcing services.
By using IDEON for the debt collections and recovery, organization can reduce the burden of bad debts, enhance cash flow and get back on the path to profitability.
Debt Collections Services
Collections outsourcing help organizations take a proactive approach to debtors’ payments.
Our team provide customer service-focused approach to contacting customers to remind them of their obligation to pay their accounts.
This approach helps to standardized collection while maintaining a positive relationship with their customer base.
Our collections outsourcing services include:
Recovery Services
Recovery outsourcing provides full end-to-end services of debt collection.
Our teams ensure protection of clients brand and reputation, as they engage on delinquent debtors.
Our approach to delinquent accounts is through working out a solution in corporation with debtors, being firm and persistence while trying to protect client’s assets by maximizing on collections.
Our Recovery outsourcing services include: FINANCE & ACCOUNTS OUTSOURCING SOLUTIONS
Finance and accounting function is one of the key functions management team relies to continuously drive high performance in the organization. To optimize performance, IDEON offer customer centric finance and accounts outsourcing solutions that help them focus on other core business.
With years of experience, a capable team and technological capability, IDEON delivers cutting edge solution to make accounting simplified and a reality.
OUR SERVICES
Transaction processing
Help processing of accounts payable and receivables and ensure general ledgers are correct.
Financial Reporting and MIS
preparation and analyzing the trial balance, incomes and Expenditures, Balance sheet, and cash flows statements.
Taxation outsourcing
tax return preparation and filling for KRA, NSSF, NHIF and Company returns
Our Benefits
Bottom line improvement
Ability to reduce both administrative and operational costs
Compliance
Meeting deadline for compliance reporting of various government departments
Increase efficiency in reporting
Consistent continuous improvement
focusing on accelerating business growth
Improved Processing
access to proven accounting systemand accounting function is one of the key functions management team relies to continuously drive high performance in the organization. To optimize performance, IDEON offer customer centric finance and accounts outsourcing solutions that help them focus on other core business.
Company Information
Contact Name:
Contact Email:
info@ideon.co.ke
Contact Phone:
+254 799 333000
Contact Fax:
Since :
01-01-1970
Company Size:
Address1:
Signature Mall, 3rd Floor. Along Mombasa Road, Nairobi, Kenya. P.O Box 1164-00502, Karen. Nairobi.
Address2: