Vacancy title:
Marketing & Customer Service Manager

Jobs at:
Radar Recruitment

Deadline of this Job:
26th December 2018

Duty Station:
Tanzania

Summary
Date Posted: 14th December 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

JOB DETAILS:
Responsibilities

Sales and Marketing
• Managing all marketing for the company and activities within the marketing department.
• Developing the marketing strategy for the company in line with company objectives.
• Co-ordinating marketing campaigns with sales activities.
• Overseeing the company’s marketing budget.
• Creation and publication of all marketing material in line with marketing plans.
• Manage and improve lead generation campaigns, measuring results.
• Preparing online and print marketing campaigns.
• Monitor and report on effectiveness of marketing communications.
• Creating a wide range of different marketing materials.
• Working closely with design agencies and assisting with new product launches.
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
• Analysing potential strategic partner relationships for company marketing.
Brand Awareness
• Planning and implementing promotional campaigns
• Overall responsibility for brand management and corporate identity
• Planning of customer functions and golf days

Customer Support
• Ensure all customer queries are dealt with promptly and efficiently.
• Handle all aspects of technical queries that are received telephonically or from walk in customers.
• Supply of electronic or hard copy information to the customer as well as samples that may be required for the correct use of our products.
• Ensure product knowledge of company products are updated and that correct technical advice is given to the customer.
• Build customer relationships by ensuring that the customer’s needs are met.
• Ensure that all queries are channelled to the relevant sales personnel for their further support if required.
• Register sales / customer claims / price list through ERP system.
• Manage customer service email.

General
Undertakes such additional duties which may from time to time be assigned to the Employee in the discharge of his / her duties.
To ensure that a correct and proper image of the Company is maintained at all times.

Education and experience
• NQF 4 Qualification
• Matric
• Tertiary Sales or Marketing qualification
• 5-10 years Marketing Experience
• Experience in promoting brand awareness
• Computer skills
• Customer service experience

Competencies Required
• Self-starter
• People skills
• Organizing skills
• Attention to detail
• Good communication Skills
• Accuracy in their numerical abilities