Vacancy title:
Service Office Manager

Jobs at:
Radar Recruitment

Deadline of this Job:
31st October 2018

Duty Station:
Tanzania

Summary
Date Posted: 25th October 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

JOB DETAILS:

Responsibilities:

• Responsible for quality control within a centre which include the physical appearance of the centre and staff (using technology tools provided to track progress and remediation actions) and the level of service within;
  
• Deliver operational standards in line with the Company Standard Operating Procedures, including but not limited to: community management, sales, events, training, and member experience on a company-wide level
  
• Responsible for client experience (using group guidance and to include: centre events, staff hospitality training, client interactions, “knowing our client”);
  
• Management of existing client relationships to ensure high retention levels are maintained. This will include ensuring any client issues are resolved in a timely manner and using account management principals to ensure regular communication with our clients;
  
• Owns the in country workspace sales process from enquiry management through proposals tours and closing clients;
  
• Daily interaction with the Country Director
  Centre Management & Events
  
• Manage all building operations and communications to ensure highest level of member satisfaction.
  
• Know every customers name, and instil an engagement culture
  
• Solve member-related issues to ensure a cohesive community and manage member expectations
  
• Meet with members to resolve issues, process member terminations and other issues of complexity
  

Experience, Qualifications & Attributes

• Minimum 5 years’ proven experience of centre management, specifically in the flexible workspace market or Customer service and sales experience
  
• Cold-outreach experience a plus
  
• University graduate
  
• Experience using Workspace related technology to enhance client experience Outstanding leadership and organizational skills
  
• Understanding and experience managing a team of more than two people
  
• Understanding of key KPIs, budgeting and controlling a profit and loss account with experience of formal reporting against targets to senior management
  
• Excellent knowledge of MS Office
  
• Must have strong verbal and written communication skills, with the ability to independently problem solve
  
• Exceptional organizational and multitasking skills
  
• Able to multitask, prioritize, and manage time efficiently
  
• Goal-oriented, team player, being self-motivated and self-directed
  
• Excellent interpersonal relationship and people management skills
  
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy