Summary
Date Posted: Wednesday, June 15, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Call Center Officer is required to ensure maximum customer satisfaction by receiving customer calls and handling customer enquiries on time.

Main Tasks
• To initiate reconciliation process by calling customers from customer suspense account for the customers paid via Mobile operators..
• To record customer inquiries & complains from outgoing calls and respond accordingly or assign responsible parties and follow-up response
• To collect exit customer feedback and customer satisfaction survey especially for drop-out customers with good repayment history.
• To conduct Disbursement tests before loan and/or after loan disbursement on sampling basis especially for loans above branch level.
• To report suspicious/alarming call findings to supervisor/Head of department.
• To conduct Delinquency test from CRM portal to establish if true and produce complied report to responsible parties and Management.
• To prepare weekly/monthly consolidated Customer feedback from outgoing calls, disbursement and delinquency test report for SMT.

Education/Experience
• Bachelor Degree in Customer Relations, Business Administration, Human Resources or any related field.
• Must have a clear understanding of microfinance bank activities
• Very good knowledge and comfort dealing customers from diverse societies..
• Very good analytical & reporting skills.
• Proficient with Microsoft applications
• At least I (one) year experience in Call Centre operations.
• Call Centre Officer Job Vacancy at VisionFund Tanzania Microfinance Bank Ltd

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

Job application procedure
Interested and suitably qualified individuals should forward their application letter, attaching copies of their academic and professional certificates; detailed CV’s with three referees to; vftHRstaff@vftz.co.tz .


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