Summary
Date Posted: Wednesday, July 17 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Description
MAIN PURPOSE
To deliver exceptional customer service by ensuring on the floor stock availability, and effective service at the till points, thereby creating a positive, lasting impression as the customer leaves the store contributing to increased sales and minimizing losses.

KEY OUTCOMES
Processes till transactions effectively (Cross Selling & Service)
• Processes till transactions efficiently and effectively in line with till policies and procedures e.g. checks scanned price against SKU ticket and or product price, packs merchandise, process payment types
• Scans and packs efficiently at till points and check all payments for irregularities
• Informs customer when there is a problem regarding payment being rejected, in a polite and helpful manner
• Understand and promote the Loyalty card where applicable
• Understand and promote the different methods of payment or transactions
Demonstrates customer service (Customer)
• Greet, smile and acknowledge customers
• Display a friendly and helpful attitude when interacting with customers
• Identify customer needs in order to provide optimal service
• Attend to customers quickly and effectively
• Takes responsibility for serving the customer and finding solutions to the customer’s queries
• Handle customer questions and queries effectively
• Deal with customer complaints, requests, and queries quickly and efficiently
• Approach all customers and offer assistance in the department.
Applying selling skills (Cross Selling & Service)
• Meets customers’ needs and expectations by listening to and advising customers
• Offer alternatives if merchandise not available and or sizes not available
• Achievement of sales and unit targets

Demonstrates product knowledge and standards (Knowledge)
• Implement gridding and rack alignment in accordance with store guide.
• Know what new lines and promotions have come into their department.
• Know what special events are happening in store
• Advise customers according to their lifestyle and segmentation and identify location of products in their department and where in the stockroom
• Able to measure customers correctly
• Complete the fitting room disc control register

Adheres to shop keeping disciplines (Presentation)
• Ensures the store readiness for trade
• Maintain hygienic, safe and clean sales floor, till points, fitting rooms and back areas
• Ensures there are sufficient consumables throughout the day.
• Support the implementation of loss and control measures.
• Fitting rooms - Ensure all stock is returned to the shop floor on correct hangers, hung in the right way and sizes

Minimize Shrinkage (Knowledge)
• Effective management of stock losses
• Ensure buddy systems are in place in your area
• Reporting acts of dishonesty related to shrinkage and fraud to your line manager
• Awareness & report suspicious individuals in your area to security or management
• Understands and apply all red flag processes and policies and procedures
• Ensure correct pricing of merchandise
• Identify and manage shrinkage hotspots in their departments
• Ensure strict controls in place at fitting room area

Demonstrates personal leadership (Leadership)
• Demonstrates self-discipline with regards to attendance, dress code, hygiene and timekeeping
• Attends/is informed of the game plan/team meeting to know the days focus

Requirements
JOB REQUIREMENTS
Minimum qualification is Diploma level from any recognized institution.
EXPERIENCE REQUIRED
• Knowledge and experience in the Retail or Fast Moving Consumer Goods industry, specifically at the Till area, stockroom or receiving environment is advantageous.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested and Qualified? Click here to apply

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