Customer Experience Airport Services Duty Officer - Dar Es Salaam job at Qatar Airways
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Vacancy title:
Customer Experience Airport Services Duty Officer - Dar Es Salaam

[ Type: FULL TIME , Industry: Transportation, Distribution, and Logistics , Category: Customer Service ]

Jobs at:

Qatar Airways

Deadline of this Job:
14 June 2022  

Duty Station:
Within Tanzania , Dar es Salaam , East Africa

Summary
Date Posted: Wednesday, June 01, 2022 , Base Salary: Not Disclosed

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JOB DETAILS:
We are recruiting for an Airport Services Duty Officer based in Dar Es Salaam, Tanzania.In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Specific accountabilities include:
• Ensuring that passenger and aircraft handling practices conform to the safety and security standards
• Ensuring that all QR aircraft handling standards are met on a shift basis
• Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
• Ensuring proper allocation of manpower and resources in the airport operations
• Completing checks to ensure adequate standards are maintained
• Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
• Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Qualifications
• The successful candidate will have the following qualifications and skills:
• Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
• Strong background in Airport or GHA Operations
• Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.
• Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.
• Excellent customer focus and service delivery.
• Right to live and work in Tanzania.

Work Hours: 8


Experience in Months: 36

Level of Education:
Postgraduate Degree

Job application procedure
To apply follow this link https://careers.qatarairways.com/global/en/apply?jobSeqNo=QAAIGLOBAL210000B7EXTERNALENGLOBAL 

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Job Info
Job Category: Customer Service jobs in Tanzania
Job Type: Full-time
Deadline of this Job: 14 June 2022
Duty Station: Dar es Salaam
Posted: 01-06-2022
No of Jobs: 1
Start Publishing: 01-06-2022
Stop Publishing (Put date of 2030): 01-06-2066
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