Summary
Date Posted: Thursday, November 24, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Responsibilities:
• Ensure that all complaints are received, recorded, investigated and actioned/resolved in accordance with Barrick policies and procedures
• Be the first point of contact for and take ownership of the end-to-end investigation and resolution of complaints and concerns from the communities around the mine.
• Co-ordinate and support other departments and investigation officers for Stage1, Stage 2 and above, in accordance with Barrick policies and procedures.
• Update the grievance register in accordance with the company grievances mechanism Procedures
• Communicate effectively and ensure all complaints are acknowledged timely and customers are kept informed from the beginning to completion of the complaint management process
• Collaborate with team members to ensure clients complaints are managed and resolved effectively and efficiently.
• Provide reports on all stages of the complaints handling process to the Supervisor and HOD as requested, including year-end reporting.
• Record and manage customer feedback (where a complaint is not raised) to ensure this is shared with other parts of the organization to inform policy and process changes
• Provide support on all stages of both the internal and external complaints process
• Liaise with any Developments or contractor company implicated in any grievances for resolution process.
• Conducting internal and external grievance mechanism awareness training to all relevant stakeholders around the mine.
• Ensure all grievances received are addressed/closed out timely
• Develop, maintain and update the Stakeholder Engagement Plan (external and internal stakeholders) as per Company Standard
• Develop, maintain and update management and monitoring systems for activities
• Serve as liaison between the BGML and the community
• Respond and/or document community questions, requests, and complaints and serve as a liaison between the Company and community to resolve issues; provide direction or solutions upon contact as appropriate.
• Identify community issues and problems; determine and evaluate alternative courses of action to resolve or mitigate such issues and problems.
• Represent the Company to community groups and citizens; explain and interpret the Company’s purposes, programs, policies, and goals.
• Coordinate activities such as community engagement, mediation, and consensus problem-solving; facilitate neighbor-to-neighbor or one-to-one communications/interactions.
• Make presentations to community groups; represent the Social Department when necessary at the village government meetings.
• Present to the Social team the status of community issues and community activities
• Liaison with local government, groups and organizations, and interested individuals in community project implementation.
• Update preparedness plan contacts biannually
• Manage challenging behaviors/hostility from the client
• Contribute to a safe and effective working environment
• Adhere to all company policies and procedures
• Attend stakeholder/customer meetings when required

Qualification requirements:
• Diploma/Degree in Social Studies/Community Relations or related field.
• Knowledge on grievances or conflict resolution will be an added advantage.
• Self-Driving with valid Tanzanian driving Licences’(Mandatory)

Skills / knowledge requirements:
• Good Communication skills
• Excellent Interpersonal Skills
• Ability to prioritize work on own initiative
• Computer Literacy-Knowledge on basic MS Office applications – Outlook, Excel and Word in etc.
• Ability to work under pressure
• Strong analytical and problem solving skills
• Ability to quickly understand situations and address them appropriately and in a manner that is accepted by community members or any stakeholder

Experience and competencies needed:
• A minimum of 2 years’ experience in community development role in a mining or related environment
• At least 2-3 years driving experience with no accident records (Manual Vehicle)

Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure
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