Summary
Date Posted: Tuesday, January 17, 2023 , Base Salary: Not Disclosed

JOB DETAILS:
Situation in Organuzation:
The job Holder will report to EACOP IST Manager
Duration: 6 months

Context and Environment.
Based in Dar es Salaam + missions in country in Tanzania.
Transverse service requiring good coordination and communication with EACOP end users. Therefore, good relational qualities are required.

Works in coordination with EACOP IST and Corporate business teams across Uganda, Tanzania and UK.

The main objective at current stage is the set-up of EACOP Company IST solutions and services, perform deployment and adoption to the users, combined with ramp-up of users as EACOP Project mobilization and construction starts

Job Responsibilities
The Job Holder is responsible for the following critical tasks:
• Record and track user requests for assistance relating to equipment and applications.
• Translate and formulate user requests or needs into solutions or feasibility studies and interventions
• Plan, prepare and test the installations and configurations of equipment (workstations, phones, and videoconference), systems, networks and applications.
• Plan and coordinate work and / or interventions (maintenance, upgrade and / or installation of materials, tools, equipment, systems, etc.).
• Operational management of local Service Contracts: Internet Service Provider, mobile communications, technical room commodities – power, A/C, access control, CCTV, fire detection and extinction, etc.
• Test system updates or corrections (including non-regression) before going into production
• Analyze, use data from IST tools or business applications / software and perform technical QA/QC.
• Intervene following a request for assistance in the office or remotely.
• Maintain the IST inventory (hardware, software, systems component,) and update the ISTservice management tool (incidents / problem – CMDB – change management).
• Diagnose and resolve 1st and 2nd level malfunctions, breakdowns, network incidents, defective materials, equipment, applications and virus incidents.
• Escalate to 3rd level support teams or contracts and provides local proximity support.
• Installation of applications
• Meeting rooms technical support.
• Install and use support tools for IST systems supervision
• Inform users about security issues (backup, virus, data confidentiality …)
• Apply and enforce the rules related to data protection and cybersecurity
• Perform monitoring and analysis of the data, issue reports on daily, weekly, monthly, or annual basis according to the needs.
• Train and advise users in his/her area of expertise.
• The service holder shall demonstrate a continuous commitment to EACOP H3SE standards at all times.
• The main objective at current stage is the set-up of EACOP Company IST solutions and services, perform deployment and adoption to the users, combined with ramp-up of users as EACOP Project mobilization and construction starts.
• The Local Operations and Support is accountable for the overall good quality of services provided to EACOP end-users.

Qualifications & Experience Required
• Master knowledge and practice of corporate applications administration and Microsoft 365
• Proficiency in the usage of computers, software and applications, Cloud-based solutions and services, IST management and monitoring tools.
• Ability to organize and manage priorities, rigorous.
• General team spirit: Creative, strength of proposal for performance improvement, good contact, sense of communication.
• 3 to 8 years’ experience in its technical specialty (IST support, workstations, infrastructure, security, applications).

Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

Job application procedure
All candidates who meet the criteria outlined as above are encouraged to send their CVs/Resumes to: recruitmenttanzania@qsourcing.com not later than 22nd January 2023
Only shortlisted applicants will be contacted.

This position is open to Locals only.


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