Loan Recovery Officer job at ENGIE

Vacancy title:
Loan Recovery Officer

[ Type: FULL TIME , Industry: Consulting , Category: Accounting & Finance ]

Jobs at:


Deadline of this Job:
Wednesday, September 27 2023 

Duty Station:
Within Tanzania , Arusha, East Africa

Date Posted: Wednesday, September 13 2023, Base Salary: Not Disclosed

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Job Purpose
The Loan Recovery Officer (LRO) is responsible for receivables risk management (RRM). This includes among others: calling customers as per assigned portfolio, customer workout (Rescheduling customers), and portfolio management.
Responsible for dealing with all customers who are behind on their loans in a timely and professional manner.

• Making precautionary calls to customers related to account issues or payments due
• Documentation of all loan recovery calls appropriately in the loan workout cases-comment explaining the situation, next action, and date for next action correctly defined
• Escalation of all difficult cases to the Regional Business Executives (RBEs)
• Working independently on defined tasks and smaller projects identified jointly with the Head of CF or Team Leader, to help realize the department’s objective.
• Proving commercial and financial awareness in completing assigned tasks
• Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures
• Contributing ideas for the Continuous Improvement Process (CIP) of the department, especially where directly applicable to assigned tasks
• Seeking opportunities to learn and develop within ENGIE Mobisol UK Ltd. and through training
• Undertake any other related duties as assigned by the line management from time to time

• Quality of departmental service
• IT asset management
• S/he is accountable for adherence to the company’s Policy

Knowledge and skills
• Good understanding of loan accounts
• Previous experience in a business dealing with loans is a plus
• Experience in customer relationship management
• Team player
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for ENGIE Energy Access and its mission
• Behavioral – flexible, eager to learn, problem-solving, team player, creative, etc.

• A minimum Holder of a Bachelor’s Degree in Business Administration, Microfinance, or any other related field

• Fluency in Swahili and English languages with excellent verbal communication skills

• Experience in using Microsoft applications, computer, and smartphone literate.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:
Bachelor Degree

Job application procedure

Interested applicants?Click here to apply

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Job Info
Job Category: Accounting/ Finance jobs in Tanzania
Job Type: Full-time
Deadline of this Job: 27 September 2023
Duty Station: Arusha
Posted: 13-09-2023
No of Jobs: 1
Start Publishing: 13-09-2023
Stop Publishing (Put date of 2030): 13-09-2067
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