Summary
Date Posted: Friday, February 21 2025, Base Salary: Not Disclosed

JOB DETAILS:
Key Performance Areas:
Leadership and Team Management:
• Provide strong leadership and guidance to a team of approximately six staff members, including recruitment, training, coaching, mentoring and performance management.
• Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
• Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.

Operations Management:
• Support in setting up the branch resources, systems and processes.
• Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, and transportation.
• Ensure compliance with relevant regulations, industry standards, and company policies and procedures.
• Monitor and analyse operational performance metrics, implementing improvements to enhance efficiency and productivity.

Sales:
• Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization.
• Identify new business opportunities, build relationships with clients and partners, and expand the customer base.
• Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue.

Customer Service:
• Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.
• Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.
• Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions.

Financial Management:
• Must have a good financial acumen.
• Develop and manage the branch’s annual budget, closely monitoring expenses and revenue to ensure financial targets are met.
• Review and analyse financial reports, identifying areas for improvement and implementing cost saving measures where possible.
• Collaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation.

Qualifications Required:
• Bachelor’s degree in business administration, logistics, supply chain management, or a related field.
• Relevant professional certifications are a plus

Experience and Skills Required:
• Proven track record and recent experience (4 -6 years) in freight forwarding leadership position, logistics, or a similar industry, with a solid understanding of import/export procedures, customs regulations, and transportation logistics is a must.
• Must have a comprehensive understanding of incoterms to provide guidance to both business and client.



Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

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