Summary
Date Posted: Wednesday, April 24 2024, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
To Manage the end-to-end relationships of key stakeholders in the liability segment for the purpose of onboarding more customers and retaining the existing portfolio by ensuring provision of tailor-made solutions which carters for the need of the segment.

Main Responsibilities:
• Actively engage and coordinate the branch network to execute strategies for driving loyalty and penetration to the mass segments (youth, groups, employees & pensioners) which makes a positive contribution to usage of banking products & services.
• Take the leading role in driving growth of mass deposits through generating of sales strategies and embed sales culture of liability products across the network.
• Ensure continuous product improvement and digitization of processes.
• Proactive review with clients to increase share of wallet by providing customized cash management solutions on collection, payment, payroll, internet banking, etc.
• Ensure high level of integrity through compliance, understanding of the liability portfolio, statutory and regulatory requirements as well as the Bank’s internal policy, procedure, and manuals.
• Work closely with internal stakeholders to ensure the portfolio meets planned revenue and volume projections.
• Monitor and review deposit performance to ensure branch targets are met.
• Support relationship officers and branch sales team through coaching and coordination and participate in the refresher trainings of relationship officers
• Proactively nurture and leverage sustainable, robust stake holder relationships, coalitions, and network internally and externally
• Manage customer expectations through effective queries, complaints, and correspondences handling in a timely manner as per service operating standards.
• Prepare budget and projections for the products, including existing as well as prospective and potential clients. Co-ordinate budget objectives to respective areas of responsibility and ensure targets are achieved
• Ensure leads generation directly or through Branches for all the Personal Banking products
• Knowledge and Skills:
• Advanced excel analytics knowledge of reporting.
• Knowledge of working with business intelligent objects preferably SAP ® Business Intelligence objects such as BI Web intelligence & Crystal reports
• Good customer relationship and sound understanding of bank’s liabilities products, policies, and procedures.
• Sound knowledge of Retail Banking products and services
• Excellent knowledge of mass market sector dynamics and related laws.
• Sound understanding of other bank’s products, policies, and procedures
• Excellent knowledge of Banking operations and financial markets in Tanzania.
• Understanding and interest in financial/banking products and markets.
• Working across all levels of the organization to understand cross-functional linkages and interdependencies, as well as the implications of risk and regulations at both a strategic and business unit level.
• Demonstrated ability to assess financial trends and react to them to expand and manage portfolio.
• Ability to drive change in a new environment.
• Strong presentation and communication skills, influencing and problem-solving skills.
• Good sales and negotiation skills.

Qualifications and Experience:
• Bachelor’s degree or equivalent in business related studies
• 5 years’ experience in banking operations, out of which 3 should be in Relationship Management and/or Sales role.
• Candidates with strong acquisition or good networking background are preferred.
• Experience of working with NGOs or financial inclusion projects or business development field
• NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
• Female candidates and people living with disabilities are strongly encouraged to apply for this position.


Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.

Interested and qualified, CLICK HERE TO APPLY



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