Request for Proposal for Provision of Catering Services for Crdb Bank Plc Headquarters Staff

1. CRDB Bank PLC is an African bank and a leading financial services provider in Tanzania with a current presence in Tanzania, Burundi, and soon moving to Congo DRC, East Africa. CRDB Bank Plc is looking for a service provider to provide Catering Services for its Head Office staff. The Catering Company will be required to serve at least 1200 staff daily in the building.

2. Critical Criteria for Selection:

3. Capability - Based on staff population to be served, number of meals, food quality and management of all associated services connected to the kitchen/catering services.
4. Experience in similar services and companies with more or fewer sizes like CRDB Bank Plc.
5. Quality assurance
6. Food prices as per the menu attached in the RFP document

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1. Staff Population and Kitchen operation
The building occupies a total of about 1200 staff. The kitchen and the canteen are expected to operate from 0700hrs to 0900hrs for breakfast and from 1200hrs to 1400hrs for lunch. Therefore, the caterer needs to have the capacity to serve 1200 staff for about two hours for breakfast and two hours for lunch.

2. Number of Meals per Day
Head Office staff's official working hours are from 0800hrs to 1700hrs, Monday to Friday. Taking that into account the kitchen/canteen is expected to serve staff breakfast and lunch.

3. Type of Menu
The menu has been prepared, and the food selection has mainly based on staff preferences as observed in the current canteen. Also, some other preferences which are not currently offered have been considered (a complete list of proposed menus is attached with the full RFP document on the website)
• Service standards
• Service is required Monday to Friday throughout the year, except on Public Holidays.
• Service must be prompt, friendly and efficient, recognising the needs and circumstances of the customer.
• It is essential that the service provider (caterer) is flexible and responsive to the service needs of the Bank. Changes may be required at relatively short notice.

i. As part of the technical and financial evaluation of proposals, please indicate the following details in your proposal:
ii. Submit a Company Profile
iii. Submit a detailed relevant experience with evidence attached (Contract, LPO, and Recommendation letters).
iv. Including customers served before and the type of work undertaken
v. Location of regional offices (HQ & Branches, if any)
vi. Annual reports/audited financial reports for the past three (3) years
vii. The current Annual return certificate for Tanzania companies is obtained from BRELA.
viii. Submit legal and business certificates with the Regulatory, Government Board or Agency certificate required for such goods/services.
ix. Visit/view of the facility on weekdays during normal working hours (0900 Hours to 1500 Hours) from January 19th, 2023, to January 31st, 2023.
x. Submit all bids and quotations in electronic form. Tenders should be sent to tenders@crdbbank.co.tz in PDF format ONLY. The tender must be addressed to the secretary of the Management Tender Committee, CRDB Head Office, Plot No. 25 & 26 Ali Hassan Mwinyi Road and Plot No. 21 Barack Obama Drive, P.O. Box 268, Dar es Salaam. For further information, please contact the office of the secretary of the CRDB Bank Plc Tender Management Committee, located on the 6th floor of the CRDB Head Office, along Ali Hassan Mwinyi Road, from 0800 hours to 1600 hours, Monday to Friday, excluding public holidays.
xi. The deadline for submission of the proposals will be before 1500 hours local time on February 3rd 2023. All bids/quotations will be opened in public on the same date from 1530 hours; the online presence of bidder is allowed via the link available on the Bank's website.
xii. Opening of the submitted bids/quotes will be done online via a link to be found on the Bank website. The opening date is scheduled on February 3rd 2023, at 1530 hrs.
xiii. Late bids/tenders, a portion of bids/tenders, Tenders not submitted, not opened and not read out in public at the Tender opening ceremony shall not be accepted for evaluation, irrespective of the circumstances.

The Managing Director
P. O. Box 268
Dar es Salaam
Tanzania