Vacancy title:
Case Management and Advisory Services Officer - BCRM

Jobs at:
African Development Bank Group (AfDB)

Deadline of this Job:
29th November 2018

Duty Station:
Tanzania

Summary
Date Posted: 15th November 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

Established in 1964, the African Development Bank Group (AfDB) is the premier pan-African development institution, promoting economic growth and social progress across the continent. The AfDB’s 80 member states include 54 in Africa (Regional Member Countries). The Bank’s development agenda is to delivering the financial and technical support for transformative projects that will significantly reduce poverty through inclusive and sustainable economic growth. In order to sharply focus the objectives of its Ten Year Strategy (2013 – 2022) and ensure greater developmental impact, the Bank focuses on five major areas (High 5s) which have been identified for scaling up economic transformation and accelerating delivery for Africa, namely; energy, agro-business, industrialization, integration and improving the quality of life for the people of Africa.

JOB DETAILS:

THE POSITION:
The Case Management and Advisory Services Officer will provide support to the Director of BCRM in the registration and management of incoming Requests, and in the delivery of BCRM’s advisory services in line with the Officer’s duties and responsibilities described below.

DUTIES AND RESPONSIBILITIES
Under the supervision and guidance of the Director of BCRM, the Case Management and Advisory Services Officer will:
Case Management:

• Monitor on a daily basis the BCRM complaint e-mail accounts and the Requests sent through regular mail services;
• File incoming Requests both on hard and electronic files and immediately submit the received Requests to the Director and the staff of BCRM;
• Create and manage the register of Request for incoming complaint (s);
• Screen whether the complaint falls within the mandate of the IRM in line with the IRM Operating Rules and Procedures;
• Coordinate the BCRM Director referral of complaints to other mandated Bank departments; and ensure the referral decision is communicated to the complainant (s).
  

SELECTION CRITERIA
Including desirable skills, knowledge and experience

• Hold at least a Masters Degree in Business Management, International
• Development Studies, or other relevant disciplines.
• Have a minimum of four (4) years of progressive relevant experience in operations and preferably experience with international organizations.
• Experience with an International organization or MDBs is desirable.
• Experience with working with other international accountability mechanism functions will be an added advantage.
• Experience in generating and interpreting data/statistics for use in reports.
• Having private sector experience will be an added advantage.