Summary
Date Posted: Wednesday, April 01, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Customer Experience Systems Manager at Vodacom
Joining Vodacom is more than a job, what we do matters. We don’t just carry minutes, texts and data – we carry people’s lives. And that’s a huge responsibility. If you think for a minute about the people you rely on…the likelihood is they rely on us.
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love. .

Duties and Responsibilities
• Manage/Oversees the Customer Operations (COPS) IT related issues.
• Execution of the company and Group strategy and deliverables, specifically related to Digital Dare.
• Responsible for the overall end user support services for all the customer and for their performance in order to meet customer service KPIs.
• Manage contact centre systems and applications (contact centre, Digital care/channels, customer care training/knowledge base portals and TNPS Applications.
• Manage overall contact centre systems and applications security, service availability.
• Manage systems problems, Incidents and requests as per the SLA.
• Assist in acquiring and maintain technology Infrastructure for Customer Experience Applications.
• Manage systems/applications changes
• Manage systems capacity & performance of Customer Experience Systems
• Manage Projects related to contact centre systems and applications

Job Skills: Not Specified

Qualification
• B.Sc. in Computer Science/ Computer Engineering or Electronics and Communication science IT Systems administration
• 3+ years’ experience industry or functional experience.
• TCP/IP Network administration
• Systems Monitoring & Analysis Tools
• Operating Systems (Windows, Unix/Linux)
• Database Management/Administration (oracle/ms sql/mysql)
• Agile way of working
• Information Systems Security
• Telecommunications Knowledge/ experience would be advantageous.
• Project knowledge and experience would be advantageous.

Job Education Requirements: Not Specified

Job Experience Requirements: Not Specified

Work Hours: 8

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Job application procedure
Follow the link below to apply https://careers.vodafone.com/Vodacom/job/Customer-Experience-Systems-Manager/597081001/  

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