Customer Service Agent (Re-Advertised) Job at Fastlink Safaris Limited - Career Opportunity in Tanzania
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1690 Days Ago
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Vacancy title:
Customer Service Agent (Re-Advertised)

[ Type: FULL TIME , Industry: Hospitality, and Tourism , Category: Customer Service ]

 

Jobs at:

Fastlink Safaris Limited

Deadline of this Job:
31st August 2019  

Duty Station:
Within Tanzania , Tanzania , East Africa

Summary
Date Posted: Monday, August 12, 2019 , Base Salary: Not Disclosed


JOB DETAILS:
  Position: Customer Service Agent (Re-Advertised)
Reports to: Branch Manager
Deadline: 31st August, 2019.

Duties and Responsibilities:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed..


Job Skills: Not Specified


Knowledge and Skills:
• Diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Fluency in English and Swahili..


Job Education Requirements: Diploma

Job Experience Requirements:+ years

 

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Job Info
Job Category: Customer Service jobs in Tanzania
Job Type: Full-time
Deadline of this Job: 31st August 2019
Duty Station: Tanzania
Posted: 12-08-2019
No of Jobs: 1
Start Publishing: 12-08-2019
Stop Publishing (Put date of 2030): 13-08-2065
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