Vacancy title:
E- Banking Officer

Jobs at:
TPB Bank PLC

Deadline of this Job:
16th August 2018

Duty Station:
Dar es Salaam, Tanzania

Summary
Date Posted: 8th August 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

About the Company

TPB Bank PLC is a Bank that provides competitive financial services to our customers and creates value for our stakeholders through innovative products.
TPB Bank PLC is a Bank, whose vision is “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of effective organizational development and management of its human capital in an effective way, TPB BANK PLC commits itself towards attaining, retaining and developing the highly capable and qualified workforce for TPB BANK PLC betterment and the Nation at large.

JOB DETAILS:
TPB Bank PLC seeks to appoint dedicated, self-motivated and highly organized E-Banking Officer (1 position) to join the Directorate of Technology and Operations team. The work station is Dar es Salaam.

DIRECT REPORTING LINE Chief Manager E-Banking
LOCATION Head Office WORK SCHEDULE As per TPB Bank PLC Staff regulations DIVISION Branches SALARY Commensurate to the Job Advertised

POSITION OBJECTIVE:
To provide hands-on deployment and support expertise or all E-Banking Solutions to ensure total customer satisfaction. This will involve the delivery of these solutions to meet pre-defined time, cost, quality and quantity targets either via the management and coordination of internal or external suppliers, contractors and vendors. To provide hands-on deployment and support expertise for all ATMs and E-Banking Solutions products such as Internet Banking, Agency banking, Mobile Banking, Point of Sale, (POS), Card Systems, and Payments switches etc.
To ensure roll-out of developed innovative electronic solutions products such as mobile banking, Internet banking, e-collections etc. across country office for the delivery of electronic banking products and services and provide support to branches and for managing provision of systems and user support for all e-banking applications with a critical focus to meet user demands.

KEY RESPONSIBILITIES

• Guide prospective customers who come over the counter for enquiries.
• Coordinate all counter activities while ensuring that quality service is provided to customers.
• Receive Cash and Cheque deposits
• Posting Transactions
• Verify teller proof of cash and teller proof of cheques against actual documents by ticking and signing the printouts.
• Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with the approval limits.
• Handle Foreign Exchange Transactions
• Cross sell Banks Products to Customers
• Affixing photographs in new/continuation customer pass books
• Correspond with Cards custodians on issues relating to ATM cards, check reports in order to solve customer complaints.
• Any other duties as may be assigned by Supervisor/BFO from time to time.
• Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
• Report Suspicious Transactions
• Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your Customer (KYC)/Customer Due Diligence (CDD)
• Issue new passbooks and ID cards to new customers.
• Scrutinizing and short casting customers passbooks before making payment on customer’s accounts
• Computing and charging commissions, interest and all other bank charges on customers.
• Fill delivery notes/registers for items moved from one office to another by post of dispatch.
• Balancing teller’s cash at the closure of business daily.
• Check and sign back-office entries raised by the respective clerks/tellers.
• Prepare Bank reconciliation statement timely and accurately.
• Reconcile and clear all suspended transactions
• Filing/bundling records for safe keeping in the record rooms.

CONTRIBUTES TO

• Customer – Service Delivery/Enquiries
• Efficient and Quality Service to Customers

EXPERIENCE AND KNOWLEDGE REQUIRED

• Education: -Bachelor degree/Advance diploma with computer science, information technology, Telecommunication or related field of study.
• Possession of Masters in Business Administration (MBA) in Finance,
• Accounting and Banking will be added advantage.

Experience:

• At least 1-3 years of relevant Banking experience
• Working knowledge of Equinox Functionality

The position will attract a competitive salary package, which include benefits.