Deadline of this Job: 25 September 2022
JOB DETAILS:
Receptionist
About
• make a promise
• be deeply invested
• value our differences
• build trust, not territory
• have courage
• always do the right thing
• stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Purpose
• Receive visitors to the organization, determining their needs and directing them accordingly
• experience and qualifications
• Grade 12
• 1 to 2 Years related experience
Additional requirements
• In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
Responsibilities
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Ensure efficiency in terms of answering the telephone, directing calls and ensuring the calls are directed to the correct individuals
• Ensure all communications with clients are professional, resulting in compliments.
• Resolve all customer queries efficiently, and within agreed timelines.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Serve as first point of contact to FNB visitors, determine their needs and direct them accordingly.
• Manage own development to increase own competencies
Deadline of this Job: 25 September 2022
JOB DETAILS:
Live chat Support Agent
About inDriver:
inDriver is an international Ride-hailing company with a global presence in 45 countries and over 600 cities, headquartered in California. We create a global high-tech product that changes the lives of millions of people for the better. We are among the world’s top 3 mobile services for booking trips: 120 million installations, and over 1 billion trips.
Now we are searching for customer service agents – Live chat support based in Dar es Salaam, Tanzania. If you have experience in customer service, want to work remotely in an international company, and look for professional development, we’re waiting for your CV!
What you will you do:
• Provide support to our riders and drivers.
• Act as first-line support for day-to-day queries.
• Outgoing calls to clients if needed.
• Response to clients’ requests via chat and email.
• Analysis of client requests (chat, email)
• Conflicts resolution.
What we expect from you:
• Native Swahili speaker.
• Very good up to excellent English speaker.
• Previous experience in customer service is preferable.
• Good verbal communication skills.
• Multi-tasking.
• Work in a team.
• Grammatically correct in writing.
• Fast typing speed at using the keyboard.
• Stress resistance
• Responsibility and commitment
• Computer literacy
• Customer Focus
• Desire to benefit and help people
• Live chat Support Agent Job Vacancy at inDriver
We offer:
● Competitive Salary package.
● Remote work schedule.
● unlimited opportunities for professional and career growth, and regular external and internal training from our partners.
● partially or fully paid additional training courses.
● The opportunity to become part of an international team of professionals and nice people who create one of the coolest success stories in the global IT industry.
JOB DETAILS:
Live chat Support Agent
About inDriver:
inDriver is an international Ride-hailing company with a global presence in 45 countries and over 600 cities, headquartered in California. We create a global high-tech product that changes the lives of millions of people for the better. We are among the world’s top 3 mobile services for booking trips: 120 million installations, and over 1 billion trips.
Now we are searching for customer service agents – Live chat support based in Dar es Salaam, Tanzania. If you have experience in customer service, want to work remotely in an international company, and look for professional development, we’re waiting for your CV!
What you will you do:
• Provide support to our riders and drivers.
• Act as first-line support for day-to-day queries.
• Outgoing calls to clients if needed.
• Response to clients’ requests via chat and email.
• Analysis of client requests (chat, email)
• Conflicts resolution.
What we expect from you:
• Native Swahili speaker.
• Very good up to excellent English speaker.
• Previous experience in customer service is preferable.
• Good verbal communication skills.
• Multi-tasking.
• Work in a team.
• Grammatically correct in writing.
• Fast typing speed at using the keyboard.
• Stress resistance
• Responsibility and commitment
• Computer literacy
• Customer Focus
• Desire to benefit and help people
• Live chat Support Agent Job Vacancy at inDriver
We offer:
● Competitive Salary package.
● Remote work schedule.
● unlimited opportunities for professional and career growth, and regular external and internal training from our partners.
● partially or fully paid additional training courses.
● The opportunity to become part of an international team of professionals and nice people who create one of the coolest success stories in the global IT industry.
Deadline of this Job: 16 September 2022
JOB DETAILS:
Key Duties and Responsibilities
• To ensure all departmental reports and activities comply with bank requirements in terms of rules policies and directives that eliminate any audit finding pertaining to established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment
• To review the feedback from customer satisfaction surveys and identify areas of improvement
• Reviewing & improving our customer facing & sales processes, and products to support the delivery of our intended customer experience
• Carry out the Customer Experience Program which includes retention, loyalty, quality assurance and change initiatives.
• To ensure data analysis is done
• To ensure reports are done and shared with the relevant departments/units for action
• Preparation of periodic quality reports for continuous monitoring and adherence to customer experience KPIs and SLA
• Spooling of daily and monthly data for report preparation and customer engagement
• Conducting Service Audits at all customer touch points to safeguard consistency in adherence to and effective application of established policies, processes, procedures and tools in achieving optimal efficiency
• Establishing and maintaining constructive and cooperative working relationships within the bank and stakeholders to ensure all customer queries and requests are handled within laid down processes and SLA. Regular interaction with business departments to understand key areas of support and improvement.
Requirements
Knowledge and Experience
• University Degree or equivalent.
• Knowledge and experience of the Banking industry, bank products and customer service delivery systems.
• Computer knowledge and ability to use computers and related technology efficiently Desired work experience:
• At least 7 years of experience in the Customer service industry, of which 3 years should be in a customer facing environment