Deadline of this Job: 18 September 2022
JOB DETAILS:
Role Context
• Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for the organization at all times.
Key responsibilities
Commercial Department
• Deliver results through understanding and implementation of the Commercial priorities
• Identify and exploit opportunities within existing and new customers in the promotion of DHL Value Added Services (VAS), E-commerce, and TDI products to drive profitability
DHL Customers
• Provide customer oriented quality of service at all times in order to satisfy Customer’s needs
• Sell DHL range of products and services through telesales and walk-in customers in order to stimulate patronage of other services
• Maintain a high standard of personal and office appearance and ensure the corporate image is projected positively
• Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies and standards
• Respond to customer’s queries regarding information on pricing, Customs requirements, products and services
Sub function Departments
• Liaise with other departments and Operations to address issues on service quality and Finance to address issues on billing quality
• Responsible to contact customers as per schedule in place through calls and customer visits in order to increase sale from the existing or new customers and drive loyalty
• Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day and cash reconciliation completed on the tool available and receipts handed over to Receiving Cashier
• Ensure full shipment data capture (FSDC), accurate coding of all shipments accepted and correct details entered in the tools and systems available to facilitate prompt transit and delivery of shipments
• Confidently and knowledgeably handle customer’s complaints and or objections whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer’s full satisfaction and experience
• Responsible to contact customers as per schedule in place through calls and customer visits in order to increase sale from the existing or new customers and drive loyalty
• Accountable for safe and accurate collection of sales proceeds and ensure proceeds are remitted same day and cash reconciliation completed on the tool available and receipts handed over to Receiving Cashier
• Ensure full shipment data capture (FSDC), accurate coding of all shipments accepted and correct details entered in the tools and systems available to facilitate prompt transit and delivery of shipments
• Confidently and knowledgeably handle customer’s complaints and or objections whilst maintaining composure and take all possible actions to resolve issues (without over-committing) to the customer’s full satisfaction and experience
Service Improvement Issue
• Highlight areas of improvement, with suggested solutions – to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL Express, Marketing support and continuous business performances
• Marketing support and continuous business performances
• Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless, he/she must be able to report promptly other services issues of customers to the supervisor and advise on any down-trader/lapsed customers to reduce attrition rate and maximize opportunities to competitive business gains
Minimum Requirements
Education & Experience
• University degree / Higher Diploma from a reputable institution
• One-year post qualification relevant to work experience preferably within the service industry
• Typing skills (at least 50wpm preferable)
• Telephone skills (excellent)
• Conflict resolution skills (excellent)
• Communication skills – spoken and written (excellent)
• Negotiation and interpersonal skills (excellent)
• Sound customer relationship experience
• Strong understanding of customer service and operations
• Mental Alertness
• Assertiveness
• Geographical knowledge
• Previous experience in Retail Points of Sales, Sales or Customer Services
• Analysis
• Planning & Organizing
• Decision Making
• Results Orientation
• Teamwork
• Accountability
• Communication
• Self-Management
Deadline of this Job: 23 September 2022
JOB DETAILS:
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Assist in office and staff administrations including stationeries, vehicles, staff accommodations etc
• Assist in recruitment functions including pre-employment documentations, inductions and transport arrangements
• Ensuring proper office records keeping
• Managing office staff subsistence
• Attending government office compliance requirements eg licenses and certifications
• Any other reasonable administrative duties as may be assigned from time to time
Qualifications
• Diploma/Degree in Human Resources &/or Administration
• At least three Years Working Experience in a similar role
Operations Assistant job at Tony Blair Institute for Global Change
Deadline of this Job: 16 September 2022
JOB DETAILS:
Key Responsibilities
• The Operations Assistant will be either directly responsible for implementing the tasks below or will provide oversight of staff and departments that perform these functions.
Business setup support
• Support business set-up in Zanzibar, including financial management; support with problem solving issues that arise, supporting setting up bank accounts and management of cash in-country. Ensure we maintain minimum cash levels in case of security evacuation
• Support in setting up appropriate office locations and relocated staff accommodations, and support maintenance of TBI managed properties. Conduct and document security assessments of new buildings. Ensure a facilities list is kept up to date for your area of responsibility
• Liaise with Legal and Finance teams to ensure adequate documentation and support with ad-hoc requests related to the setup of the TBI entity in Zanzibar
Ongoing Business Support Functions
• IT: liase with central IT support and HR onboarding teams, to ensure that all staff have adequate IT equipment
• HR and staffing: liase with central HR teams to manage onboarding of new staff, advise country staff on HR and staffing policies, ensure team members in country have the correct right to work permit/visas
• Admin: support the Country Director and country leadership team with logistics support
• Travel: Ensure the consistent use of and adherence to the TBI travel management system and procedures
• Coordinate in country moves outside of core locations
• Support visa applications and arrival procedures of international staff and visitors to the programme
• Ensure that all international staff and visitors have a working means of communication within 24 hours of arrival in country
Office operations
• Onboard and oversee local vendors including cleaners, local IT etc.
• Ensure Zanzibar government and company policies are being followed regarding protocols and procedures
• Liase with the Global Security and Operations Team to ensure protols are followed and identify and flag operational risks to the Country Head
• Support projects with leadership visits and events as needed in the region with the logistics coordination between the teams involved
• Monitor and send country security updates to the Head of Security and Operations
• Participate in the crisis management team in the event of a medical or security emergency
Finance
• Maintain location monthly finance tracker and petty cash
• Manage financial activities in compliance with TBI policy and procedures
• Support the Country Director and team in central financial management including preparing requests for advance of funds and/or direct payments; monitoring budget expenditures and maintaining a proper record of budgets and spending
Safety, security and access
• With support from the Global Operations and Security team, develop country level security SOPs that are contextually appropriate to the risk to TBI staff and activities in country
• Maintain an active network with other agencies as well as key interlocutors to ensure that TBI understands the security context. Notify the Country Director and Global and Security and Operations Team when the political or security situation may impact TBI’s staff or activities
• Ensure that any violation of safety and security rules as well as security incidents are reported to the Country Director and Global Operations and Security team
• Work with the Country Director to enable safe access for TBI staff to new areas and identify key stakeholders and interlocutors relevant to the area of operation
• Ensure that all TBI locations are compliant with fire regulations and equipped with firefighting equipment where necessary
• Act as the point of contact in country to carry our security tasks as directed by the Global Security and Operations team
• Maintain an up to date country Flap sheet and communications tree
• It is also expected that the postholder will cover any other duties as required where capacity and availability permits. These duties will be communicated in advance and agreed with the Country Director where possible.
Person Specification
• The individual should work to the highest standard with a keen attention to detail delivering workable solutions to various teams with competing priorities.They should proactively enagage with the business and be bold in their approach, working to make change for the better and improve operational efficiency and reduce the threat to our people, assets and reputation. They should be an ambassador for the team and build trust with those with whom they engage. They should be solution orientated.In addition, the postholder should be able to demonstrate experience of:
Programme management
• Security, operations, logistics and administration in Zanzibar
• Fluency in written and spoken English and Kiswahili is required. The successful candidate will be a citizen of Tanzania.
About The Institute
The Tony Blair Institute (TBI) is a mission-driven not for profit organisation. We exist to equip political leaders and governments to build open, inclusive and prosperous societies. We work hard, every day, to make a difference. When governments work well they are able to create economic and social change in a way that promotes fairness, social justice and opportunity. We work relentlessly to support leader and governments with the challenges they face. Giving them practical solutions and actionable insights, that once implemented, can be transformative for their peopleWe do this within two connected divisions:
Government Advisory
• Our Government Advisory teams work directly with political leaders and governments around the world to implement reforms that improve the lives of their citizens. It works with a variety of partners and its outputs cover a range of disciplines and projects across countries in Africa, the Middle East, Eastern Europe and South Asia.
Policy Futures
Our Policy Futures work encompasses three broad areas:
• Renewing the Centre: developing a bold and innovative domestic policy programme to help renew the centre ground of British politics;
• Tech and Public Policy: exploring the policy challenges and opportunities presented by the technological revolution; and
• Extremism Policy Unit: creating solutions designed to tackle the threat of extremist ideologies in the UK and around the world.
As an organisation, the core beliefs we all embrace are:
• Open and Progressive: you’ll believe in the value of teamwork
• Bold and Pragmatic: you’ll approach everything you do with integrity and authenticity
• Optimistic Changemaker: you’ll be focused on results
TBI believes embracing diversity and inclusion make us a better place to work. It’s our goal to reflect everyone in society and we actively welcome applications from individuals and groups who are under-represented in the workplace. We celebrate difference be it ethnicity, religion, age, gender or gender identity, sexual orientation or disability. We will only ever assess you on your abilities and fit for a role. We’re happy to discuss any adjustments you need to ensure a level playing field during recruitment and, if you\’re successful, discuss any adjustments you might need to thrive in your role.
JOB DETAILS:
Key Responsibilities
• The Operations Assistant will be either directly responsible for implementing the tasks below or will provide oversight of staff and departments that perform these functions.
Business setup support
• Support business set-up in Zanzibar, including financial management; support with problem solving issues that arise, supporting setting up bank accounts and management of cash in-country. Ensure we maintain minimum cash levels in case of security evacuation
• Support in setting up appropriate office locations and relocated staff accommodations, and support maintenance of TBI managed properties. Conduct and document security assessments of new buildings. Ensure a facilities list is kept up to date for your area of responsibility
• Liaise with Legal and Finance teams to ensure adequate documentation and support with ad-hoc requests related to the setup of the TBI entity in Zanzibar
Ongoing Business Support Functions
• IT: liase with central IT support and HR onboarding teams, to ensure that all staff have adequate IT equipment
• HR and staffing: liase with central HR teams to manage onboarding of new staff, advise country staff on HR and staffing policies, ensure team members in country have the correct right to work permit/visas
• Admin: support the Country Director and country leadership team with logistics support
• Travel: Ensure the consistent use of and adherence to the TBI travel management system and procedures
• Coordinate in country moves outside of core locations
• Support visa applications and arrival procedures of international staff and visitors to the programme
• Ensure that all international staff and visitors have a working means of communication within 24 hours of arrival in country
Office operations
• Onboard and oversee local vendors including cleaners, local IT etc.
• Ensure Zanzibar government and company policies are being followed regarding protocols and procedures
• Liase with the Global Security and Operations Team to ensure protols are followed and identify and flag operational risks to the Country Head
• Support projects with leadership visits and events as needed in the region with the logistics coordination between the teams involved
• Monitor and send country security updates to the Head of Security and Operations
• Participate in the crisis management team in the event of a medical or security emergency
Finance
• Maintain location monthly finance tracker and petty cash
• Manage financial activities in compliance with TBI policy and procedures
• Support the Country Director and team in central financial management including preparing requests for advance of funds and/or direct payments; monitoring budget expenditures and maintaining a proper record of budgets and spending
Safety, security and access
• With support from the Global Operations and Security team, develop country level security SOPs that are contextually appropriate to the risk to TBI staff and activities in country
• Maintain an active network with other agencies as well as key interlocutors to ensure that TBI understands the security context. Notify the Country Director and Global and Security and Operations Team when the political or security situation may impact TBI’s staff or activities
• Ensure that any violation of safety and security rules as well as security incidents are reported to the Country Director and Global Operations and Security team
• Work with the Country Director to enable safe access for TBI staff to new areas and identify key stakeholders and interlocutors relevant to the area of operation
• Ensure that all TBI locations are compliant with fire regulations and equipped with firefighting equipment where necessary
• Act as the point of contact in country to carry our security tasks as directed by the Global Security and Operations team
• Maintain an up to date country Flap sheet and communications tree
• It is also expected that the postholder will cover any other duties as required where capacity and availability permits. These duties will be communicated in advance and agreed with the Country Director where possible.
Person Specification
• The individual should work to the highest standard with a keen attention to detail delivering workable solutions to various teams with competing priorities.They should proactively enagage with the business and be bold in their approach, working to make change for the better and improve operational efficiency and reduce the threat to our people, assets and reputation. They should be an ambassador for the team and build trust with those with whom they engage. They should be solution orientated.In addition, the postholder should be able to demonstrate experience of:
Programme management
• Security, operations, logistics and administration in Zanzibar
• Fluency in written and spoken English and Kiswahili is required. The successful candidate will be a citizen of Tanzania.
About The Institute
The Tony Blair Institute (TBI) is a mission-driven not for profit organisation. We exist to equip political leaders and governments to build open, inclusive and prosperous societies. We work hard, every day, to make a difference. When governments work well they are able to create economic and social change in a way that promotes fairness, social justice and opportunity. We work relentlessly to support leader and governments with the challenges they face. Giving them practical solutions and actionable insights, that once implemented, can be transformative for their peopleWe do this within two connected divisions:
Government Advisory
• Our Government Advisory teams work directly with political leaders and governments around the world to implement reforms that improve the lives of their citizens. It works with a variety of partners and its outputs cover a range of disciplines and projects across countries in Africa, the Middle East, Eastern Europe and South Asia.
Policy Futures
Our Policy Futures work encompasses three broad areas:
• Renewing the Centre: developing a bold and innovative domestic policy programme to help renew the centre ground of British politics;
• Tech and Public Policy: exploring the policy challenges and opportunities presented by the technological revolution; and
• Extremism Policy Unit: creating solutions designed to tackle the threat of extremist ideologies in the UK and around the world.
As an organisation, the core beliefs we all embrace are:
• Open and Progressive: you’ll believe in the value of teamwork
• Bold and Pragmatic: you’ll approach everything you do with integrity and authenticity
• Optimistic Changemaker: you’ll be focused on results
TBI believes embracing diversity and inclusion make us a better place to work. It’s our goal to reflect everyone in society and we actively welcome applications from individuals and groups who are under-represented in the workplace. We celebrate difference be it ethnicity, religion, age, gender or gender identity, sexual orientation or disability. We will only ever assess you on your abilities and fit for a role. We’re happy to discuss any adjustments you need to ensure a level playing field during recruitment and, if you\’re successful, discuss any adjustments you might need to thrive in your role.
Deadline of this Job: 25 September 2022
JOB DETAILS:
Executive Assistant
ROLE PURPOSE
We are looking for a responsible Executive Assistant to support our senior managers in a timely and professional manner. You will provide high-quality administrative and clerical assistance to top-level executives. The Senior Executive Assistant’s main duties include scheduling meetings, making travel arrangements and organizing daily calendars. To be successful in this role, you should be proactive, meet deadlines and communicate effectively. Our ideal candidate also has previous experience as an Executive Assistant and is familiar with office management technologies. Ultimately, you should be able to identify and address the needs of senior managers and perform administrative tasks to ensure our company’s workflow runs smoothly.
KEY RESPONSIBILITIES
• Professional Support to the Global Head of People and two other Senior Leadership team members.
• Act as a point of contact among all executives, associates, clients, and other external partners.
• Provide scheduling and administrative support for leadership team.
• Must be a proficient problem solver with an ability to critically manoeuvre throughout any situation, both independently and, in some cases, with a team and/or with guidance.
• Highly proficient in calendar management (MS Outlook) with an ability to make independent and organized decisions about scheduling meetings, resolving calendar conflicts, working in conjunction with multiple calendars, proper time zones and documentation within the calendars.
• Professionalism at the highest level regarding all communications with internal associates and external clients.
• Complete organization of all meetings, special events and luncheons, including reserving conference rooms; technical support, arranging for catering, special events, and working luncheons. Completes and maintains meeting minutes and action items as requested.
• Accurate handling of all company-related expenses in a timely manner to ensure proper reimbursement
• Prepare written reports and communication to internal and external business partners and professionally interact with same.
• Handling of routine requests and administrative matters for Executives and Departments.
• Scheduling of audio and/or visual conferences by using WebEx, MS Teams, Zoom, or other software. Knowledge of all aspects of hosting an audio and/or visual meeting, including facilitation of meeting as the host, recording of session, operator assistance, etc.
• Maintain the electronic filing system according to the company’s document control standards and procedures.
• Build and maintain strong business relationships with clients on behalf of leadership team.
• Personal Support as and when needed
• Obtains flight options, books flights, hotel, registrations, car rental, shuttle service, car service, and preparation of travel file to include all details of travel, locations, and times of meetings, directions, and maps, as well as discussion materials.
• Ability to professionally negotiate discounted rates with hotels and other vendors when appropriate.
• Arrange and co-ordinate visa applications, foreign exchange (if required) and prepares all necessary documentation for travel
• Conducts research in preparation for the leadership team member’s engagements and meetings as and when required.
• Manage information flow in a timely and accurate manner
• Creating marketing related materials such as slides for clients.
• Creating internal communication documentation such as service line overviews.
• Assist with the planning of company events, meetings, and employee team building activities or special projects
REQUIREMENTS
• 3+ years proven experience as an Executive assistant providing support to C-suite executives/leadership
• Highly professional demeanor: strong emotional intelligence, cultural sensitivity, and intellect to understand intricacies of sophisticated multi-national clients
• Excellent written and verbal communication skills; first-rate organizational skills and outstanding attention to detail
• Ability to work in a fast-paced, agile environment; quickly assess and prioritize needs
• Desire to delight clients and demonstrate a pleasant and competent demeanour
• Proficiency in Microsoft Office 365 (Word, Outlook, PowerPoint, and Excel),
• Extensive calendar management
• Comfortable and resilient in working with successful corporate leaders;
• Discretion in handling sensitive and confidential information
• A high level of resilience to work in a demanding and pressurised environment and poise to maintain composure at all times
• Commitment to the highest level of customer/client service and timely response
• Strong interpersonal skills, team orientation, and ability to work independently
• Tertiary qualification will be advantageous
CANDIDATE COMPETENCIES
Honest Communication
• Effectively articulates own views and rationale for them
• Communicates complex topics/concepts in simple ways
• Practices active listening
• Where they do not know the answer, they will be open but then take steps to find out and provide an update
Delivering Excellence
• Views work as an opportunity to highlight ability and value to Cognia
• Retains focus on delivering best outcome
• Uses own time productively to deliver best outcome
• Delegates effectively but remains accountable for outcome
• Keen to take on tasks that benefit the wider business
Building Strong Relationships
• Takes time to understand team members’ pressures in a wider context
• Publicly acknowledges help from others
• Actively encouraged collaboration with others from across the business projects
• Develops network inside and outside of Cognia
Being agile
• A Self Starter
• Makes suggestions for improvements from observations of other areas of the business or from external market
• Quickly understands complex information and applied it to current situation
• Adapts to fast-moving work environment where requirements and deadlines frequently change
Keeping the Values Alive
• Prepares own development plan and takes responsibility for driving it, whilst utilising the resources and opportunities Cognia provides
• Suggests ways to further reinforce the Cognia values
• Highlights if other team members are struggling to balance work and wellbeing.
BENEFITS
• Employee assistance program
• Hybrid working model