Computer/IT Jobs at CRDB Bank Plc among other companies

JOB DETAILS:
2 Relationship Managers; Digital

Key responsibilities:
• Acquire digital transactional businesses to maximize Non-funded Income.
• Solicit business from existing and new customers by increasing digital channel utilizations.
• Discuss customer needs; gather customer information and advice on Bank services/products.
• Conduct regular branch and client visits to solicit new business with a view to increasing the organic flow of NFI/or transactional volume and retaining clients.
• Participate in driving and implementing the strategy for transactional digital business growth.
• Participate in organizing and delivering client marketing and sales programs for transactional digital offerings/products.
• Participate in Packaging/structuring of transactional digital products/programs to meet specific clients’ product requirements.
• Arrange and facilitate meetings with key members of potential customer management.
• Follow up with potential customers and ensure completion of documentation requirements.
• Liaise with operations for efficient transaction processing to ensure superior customer service by minimizing complaints and disputes.
• Liaise with Business Analysts/Credit Team during the assessment and due diligence process and assist as needed.
• Collaborate with several other units/departments e.g. Treasury, Corporate banking, Operations, Finance, Compliance, Marketing and Customer experience
• Regular reviews of digital platforms to identify gaps
• Ensure compliance with internal and external Guidelines on transactional business activities.
• Review and provide feedback on client satisfaction surveys, and respond to customer complaints.
• Analyse and report Transactional Banking performance and profitability.
• Perform any other related duties as may be assigned from time to time.

Experience, Knowledge and Skills Requirements
• Bachelor Degree in Bachelor’s Degree in Business Administration, Finance and related field from a credible university.
• Minimum of 3 years experience in promoting digital use of transactional banking products.
• Relationship Management skills.
• Project management skills.

JOB DETAILS:
Tanzania Health Promotion Support (THPS) is an indigenous NGO established under nongovernmental organization act No 24 of 2002 in 2011. THPS works in partnership with the Ministry of Health (MOH), Ministry of Community Development Gender Elderly and Special Groups; Regional Administration and Local Governments (PORALG), Ministry of Health in Zanzibar and Ministry of Home Affairs (MOHA) with a goal of ensuring accessible high-quality health care services to all Tanzanians; through strengthening of health systems for quality health services.
THPS, is implementing a five (5) years AFYA HATUA (Sustain Treatment, Enrolment and HIV Prevention- STEP) project funded by CDC/PEPFAR. Through AFYA HATUA, THPS delivers client centered, comprehensive facility and community-based HIV prevention, care, and treatment services for general, key and vulnerable populations in Pwani, Kigoma and Shinyanga regions, and contributes to the country's epidemic control. Based on the Government of Tanzania's (GOT) National Multisectoral Strategic Framework (NMSF) IV, Health Sector HIV Strategic Plan (HSHSP) IV, and PEPFAR COP21 priorities, AFYA HATUA extends best practices and lessons learned from THPS's 10+ years of implementing HIV programs in Tanzania. THPS is partnering with all LGAs in the 3 regions, faith-based health facilities, and community-based, key population (KP)-led organizations to achieve the project goals.
THPS therefore is seeking competent, experienced, dynamic and qualified candidates to fill the positions listed below.
Purpose and Scope of Job: Responsible for the maintenance, configuration, and reliable operation of the entire IT infrastructure that includes computer systems, Windows Servers and Cloud infrastructure

Principal duties and responsibilities:
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
• Monitor datacenter health and respond to hardware issues as they arise; help build, test, and maintain new servers as needed
• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
• Interact with IT Assistant and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
• Administer all network-based systems including active directory, operating systems, networkbased applications and infrastructure consisting of SQL databases, Microsoft 365, AWS, Microsoft Azure & Frappe cloud.
• Monitor and maintain the security of ICT infrastructure including developing organizational security procedures and run regular data checkups - setting up, deleting and maintaining user accounts
• Secure system integrity from any breaches or viruses and play an essential role in riskmitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management.
• Maintaining the integrity, performance, and efficiency of database systems including migration, design, configuration, installation and security of the organization's data assets.
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Research upcoming products, service protocols, and standards in support of systems software procurement and development efforts.
• Ensure appropriate measures are proactively followed in response to unforeseen issues such as IT downtime or zero-day exploits.
• Analyze system logs, identify potential issues with server systems & implement / escalate recommended actions to resolve/mitigate business risk.
• Monitor system health and identify anomalous network behavior, which may include security sensitive activities such as unauthorized network access and data transfer.
• Prepare ICT educational materials and conduct training programs to bring users up to pace with new software installations or IT system changes
• Monitoring THPS systems, provide maintenance and troubleshoot any problems when they arise for infrastructure consisting of SQL databases, Microsoft 365, AWS, Microsoft Azure & Frappe cloud.
• Enable faster and smarter business processes and implement analytics for meaningful insights
• Managing and updating THPS website
• Any other ad hoc duties as required.

Qualification, Competence and Requirements:
• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related field from a recognized institution.
• Possession of IT related certification such as ITIL, Microsoft Windows Server and Desktop certifications, Windows Server Administration Fundamentals, Google IT Support Professional Certificate, MCSE, CompTIA Server+ and A+ will be considered as added advantage
• At least 3 years hands-on experience on installation and management of ICT systems including Windows Servers, Active Directory, Microsoft 365 and internet security.
• Experience with or knowledge of programming languages and operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performancemonitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching. Cloud computing skills: Familiarity with cloud applications like Microsoft 365 & Azure.
• Experience with scripting and automation tools including creating scripts in programming languages
• Working knowledge of virtualization, VMWare, or equivalent
• Up-to-date knowledge of the latest IT trends and software, understands applicability and limitations of technology to the work of the office.
• Attention to detail and the ability to follow instructions fully and precisely is essential
• Flexible work attitude: ability to work in a team environment & independently and meet unexpected demands
• Analytical and conceptual thinking, problem solving ability
• Integrity and credibility. . Willingness to identify, implement and drive improvements.
• Proactive, enthusiastic and output driven.

JOB DETAILS:
DUTIES AND RESPONSIBILITIES
• Install PCs, biometric attendance systems (BAS) and peripherals:
• Assist in the repair and maintenance of computers and audio-visual equipment;
• Ensure that computers in offices are in good working condition
• Provide assistance to computer end users:
• carry out specified routine technical tasks;
• To provide technical support for PCs, BAS and related peripheral equipment;
• To assist in testing new or modified equipment and systems;
• To document and communicate problems, solutions and the implementation process to Supervisor;
• Store copies of software and documentations of computer systems;
• Assist ICT Officers at the TANROADS Headquarters in finding source documents and solutions for identified problems;
• Perform archiving of official documents;
• Assist Programmers at the TANROADS Headquarters in testing new or revised application programs;
• Advise programmers at the TANROADS Headquarters in problems related to data entry;
• Maintain data processing systems, tape library and disk storage;
• Monitor console for errors, observe elements of operation for evidence of incorrect operation;
• Perform any other duties as may be assigned by Supervisor.

KEY QUALIFICATIONS:
• Must be Tanzanian Citizen
• Holder of a Full Technician Certificate (FTC) or Ordinary Diploma either in Computer Science, Information Technology, Information System or equivalent qualifications from recognized institution.
• Fluent in both Kiswahili and English