Deadline of this Job: 03 October 2022
JOB DETAILS:
Job Summary:
• The SQC Manager is responsible for effective and efficient management and coordination of the Bank’s Resources, Operations Processes in order to deliver excellent Customer Service while mitigating operational risks.
Job Details
Key responsibilities:
• Effective and efficient management of Bank resources
• Coordination of operations processes
• Mitigating against operational risks
Daily responsibilities:
1. Service Quality
• To offer customer satisfaction through operational effectiveness, efficiencies and customer complaints resolution.
• To ensure adequate resourcing of front office positions for cash and non cash tellers including the ATMs.
• Ensure proper cash management within the branch and maintain sufficient cash reserves for daily transactions.
• Proactively coordinate the education, coaching, training and support in the branch team to ensure all staff are technically developed and trained in all aspects of Branch operations, and compliance in order to deliver efficient service delivery.
• Ensure Business continuity and optimal resource allocation/utilization.
• Consulting within the branch to provide feedback and opinions with regard to new projects/processes/initiatives based on various requirements by specific areas.
Compliance
• Coordinate and provide support to branch to ensure risks are proactively managed through the embedded process of proactively identifying, assessing, mitigating, and controlling, monitoring, measuring and reporting all events that have risk exposure potential.
• Preparing reports to the chain of command and Group Risk function all risks identified to facilitate prudent risk mitigation strategies.
• Ensure branch registers &KRI’s are kept up to date, and event/loss incidents are maintained
• Maintain focus on ethical conduct in the branch at all times in order to safeguard and enhance the bank’s reputation for probity, transparency and accountability.
• Coordinate compliance with anti-money laundering policies and procedures as guided by the Operations Manual and the AML/KYC manuals.
• Together with the Retail Region Teams & Branch Management ensure effective resolution of Audit issues.
• Periodically conduct self-assessment to ensure continuous adherence to policies and procedures
• Ensure adherence to policies, processes, procedures as per documented operating standards (e.g. SOP’S) In order to enhance internal controls in order to reduce frauds and forgeries.
Business requirement:
• Sales -PB/BB/RB or Sales Manager
• Credit experience
• Banking Ops – Cash, Clearing, Accts & Admin.
• Customer service/Relationship Mgt.
• Branch Manager Medium Branch
Minimum position qualification and requirements
• Required field of qualification, Bachelor’s degree in business administration, economics, marketing or related field.
• Professional qualification from recognized institution is essential requirement.
• Masters degree is an added advantage.
• A minimum of 5 years’ experience in the role
Deadline: 2022-10-03 00:00:00
Deadline of this Job: 03 October 2022
JOB DETAILS:
JOB SUMMARY:
• The role holder is responsible for overall leadership of the branch to achieve growth, profitability and customer service excellence whilst ensuring implementation of an effective risk management framework through efficient utilization of resources.
JOB DETAILS
Key Responsibilities:
• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets.
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources.
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
Daily Responsibilities:
• Drive the day’s business through facilitation of staff briefs (Morning Briefs, SSP, Branch meetings).
• Review reports (Force pay, Suspense accounts, Trial Balance, Accounts opened and closed).
• Credit Appraisal/ Recommendations.
• Customer business visits,
• Customer service and attending to customer issues.
• Review and resolve customer complaints.
• Staff administration.
Business Requirement:
• Sales – PB/BB/RB or Sales Manager
• Credit Experience
• Banking Operations – Cash, Clearing, Accounts & Admin.
• Customer Service / Relationship Mgt.
Minimum Position Qualification And Requirements:
• Bachelor in Banking/Finance or equivalent
• Professional Qualification NBAA, CPA (T), ACCA
• Master’s Degree is an Added Advantage
• A minimum of 6 years’ experience in the role
Deadline: 2022-10-03 00:00:00
JOB DETAILS:
JOB SUMMARY:
• The role holder is responsible for overall leadership of the branch to achieve growth, profitability and customer service excellence whilst ensuring implementation of an effective risk management framework through efficient utilization of resources.
JOB DETAILS
Key Responsibilities:
• Achieve profitability targets through revenue maximisation and prudent cost management.
• Grow and monitor branch’s liability and asset portfolios to achieve business targets.
• Grow the customer base, ensure retention of existing customers through high level of customer satisfaction and cross selling.
• Overall management of the branch through efficient utilization of resources.
• Delivery of excellent customer service through maintenance of high service standards.
• Ensure compliance to Enterprise-Wide Risk Management Framework.
• Motivate, coach, and develop a high performing team.
Daily Responsibilities:
• Drive the day’s business through facilitation of staff briefs (Morning Briefs, SSP, Branch meetings).
• Review reports (Force pay, Suspense accounts, Trial Balance, Accounts opened and closed).
• Credit Appraisal/ Recommendations.
• Customer business visits,
• Customer service and attending to customer issues.
• Review and resolve customer complaints.
• Staff administration.
Business Requirement:
• Sales – PB/BB/RB or Sales Manager
• Credit Experience
• Banking Operations – Cash, Clearing, Accounts & Admin.
• Customer Service / Relationship Mgt.
Minimum Position Qualification And Requirements:
• Bachelor in Banking/Finance or equivalent
• Professional Qualification NBAA, CPA (T), ACCA
• Master’s Degree is an Added Advantage
• A minimum of 6 years’ experience in the role
Deadline: 2022-10-03 00:00:00
Deadline of this Job: 30 September 2022
JOB DETAILS:
Job Responsibilities:
• Monitoring and supervising microfinance operations.
• Selecting new working area for branch set up.
• Managing group as per company policy and making regular visit to groups.
• Preparing necessary report on operations and put necessary recommendation for further development.
• Managing fund for branch and use fund properly.
• Taking necessary action to train up and develop staff.
• Visit the Branch Offices to ascertain uniformity of their systems and controls with those of HQ.
• Report to the supervisor and upon authorization implement changes within the mission where non-compliance is evident.
• Perform physical checking to ensure that all HQ generated policies and procedures are followed and in compliance.
• Prepare detail monthly reports highlighting the internal control strengths/weaknesses and comments/ recommendations on operational improvements. Submit the report and related work file to supervisor for reviewing.
• Assist management in arranging training/workshop for the staff regarding audit and rules & regulations issues.
• Send regular report to the respective department on time and perform other duties as assigned, like investigations, spot checks, special review works etc.
Academic Qualification & Experience Requirements:
• Minimum bachelor’s degree in Any field.
• Master’s degree is an Added Advantage.
• Minimum 10 years professional experiences in relevant field.
• Preferably Experience in working with NGOs/Financial Institutions/Banks/Consultancy firm.
• Well conversant with Ms Office Package, Excel.
Renumeration: Attractive salary package will be offered relating to competencies and experiences.
General Requirements for Applicants of All Posts.
• Application Letter.
• Curriculum Vitae enclosing details of Work experience, skills and with postal and telephone contacts of Three Referees.
• One passport size photograph attached in CV.
JOB DETAILS:
Job Responsibilities:
• Monitoring and supervising microfinance operations.
• Selecting new working area for branch set up.
• Managing group as per company policy and making regular visit to groups.
• Preparing necessary report on operations and put necessary recommendation for further development.
• Managing fund for branch and use fund properly.
• Taking necessary action to train up and develop staff.
• Visit the Branch Offices to ascertain uniformity of their systems and controls with those of HQ.
• Report to the supervisor and upon authorization implement changes within the mission where non-compliance is evident.
• Perform physical checking to ensure that all HQ generated policies and procedures are followed and in compliance.
• Prepare detail monthly reports highlighting the internal control strengths/weaknesses and comments/ recommendations on operational improvements. Submit the report and related work file to supervisor for reviewing.
• Assist management in arranging training/workshop for the staff regarding audit and rules & regulations issues.
• Send regular report to the respective department on time and perform other duties as assigned, like investigations, spot checks, special review works etc.
Academic Qualification & Experience Requirements:
• Minimum bachelor’s degree in Any field.
• Master’s degree is an Added Advantage.
• Minimum 10 years professional experiences in relevant field.
• Preferably Experience in working with NGOs/Financial Institutions/Banks/Consultancy firm.
• Well conversant with Ms Office Package, Excel.
Renumeration: Attractive salary package will be offered relating to competencies and experiences.
General Requirements for Applicants of All Posts.
• Application Letter.
• Curriculum Vitae enclosing details of Work experience, skills and with postal and telephone contacts of Three Referees.
• One passport size photograph attached in CV.
Deadline of this Job: 07 October 2022
JOB DETAILS:
Job Summary
Overall Job Purpose.
• Manage the POS movement and Revenue collection upfront
• Manage Wakala Lead Generation through GPS tacking system
• Oversee Agency banking Suspense accounts, commission, reconciliation
• Manage Agents Stationary including POS distribution and Bill board to agents
• Ensure effective & efficiency management day-to-day Agent activities, e.g. Floats, Account opening, card activation etc.
• Overseeing processes in recruitment, training and supervision of all agents attached to the branch network
Job Description
Accountability: Team Leadership Sales and Service -Time split 60%
• Monitoring of agency activities /transactions and ensure that complaints / queries are resolved within SLA
• Lead channel migration to drive agent transactions by developing value add services to be conducted on POS,
• Support to develop tailor made cash management solutions on the agency platforms to meet individual corporate entity needs
• Support & analyze market dynamics and intelligence, changes and competition to make the agent business ahead of the competition with relevant solutions.
• Monitor availability and reliability of the systems for seamless agent transactions. Escalate downtime issues to support teams promptly
• Promote brand visibility through marketing and communication
• Manage agent compensation structure to ensure agent banking commission are paid on time.
Accountability: Compliance, Governance and Controls time split – 20%
• Update risk assessment reports on agency operations.
• Ensure adherence to policies and procedures on provision of services through agents.
• Appraisal of agents to establish their potential based on KYC procedures, financial ability, business prospects, personality, social standing in the community and other criteria as shall be established from time to time.
• Training of agents and bank staff
• Ensuring that agents comply with BOT prudential guidelines as well as contractual obligations with the bank.
• Liaise with the COO areas on any major processing issues directly linked with the product design or the channels through which the products are distributed.
Accountability: Business Continuity 10%
• Manage POS device readiness and distribution to Agent
• Address all POS issues which impact POS operations while within end user resolutions (not requiring IT attentions)
• Manage POS Application updates issues wherever we have new releases and monitor the behavior of POS
• Make sure that ALL POS has latest APK release within 14 Days after new release issued
• Perform User Acceptance Test and live proving on all new releases
Contribute to team and self-development 10%
• Day-to-day coaching and co-ordination of staff/ Agents to ensure delivery objectives of POS
• Build strong relationships with the Branch network & Supplier of POS to ensure working together to realizing value from the agents linked to them
• Share knowledge and experiences with network staff of all functions
• Provide cover for other team members when required to.
• Agree annual performance objectives with the line manager.
• Pursue continued improvement in personal development by participating in development program and training.
Qualifications
• Bachelor`s Degrees and Advanced Diplomas, Experience in a similar environment
Locations: Head Office NBC
Deadline: 2022-10-07
other Jobs
JOB DETAILS:
Job Summary
Overall Job Purpose.
• Manage the POS movement and Revenue collection upfront
• Manage Wakala Lead Generation through GPS tacking system
• Oversee Agency banking Suspense accounts, commission, reconciliation
• Manage Agents Stationary including POS distribution and Bill board to agents
• Ensure effective & efficiency management day-to-day Agent activities, e.g. Floats, Account opening, card activation etc.
• Overseeing processes in recruitment, training and supervision of all agents attached to the branch network
Job Description
Accountability: Team Leadership Sales and Service -Time split 60%
• Monitoring of agency activities /transactions and ensure that complaints / queries are resolved within SLA
• Lead channel migration to drive agent transactions by developing value add services to be conducted on POS,
• Support to develop tailor made cash management solutions on the agency platforms to meet individual corporate entity needs
• Support & analyze market dynamics and intelligence, changes and competition to make the agent business ahead of the competition with relevant solutions.
• Monitor availability and reliability of the systems for seamless agent transactions. Escalate downtime issues to support teams promptly
• Promote brand visibility through marketing and communication
• Manage agent compensation structure to ensure agent banking commission are paid on time.
Accountability: Compliance, Governance and Controls time split – 20%
• Update risk assessment reports on agency operations.
• Ensure adherence to policies and procedures on provision of services through agents.
• Appraisal of agents to establish their potential based on KYC procedures, financial ability, business prospects, personality, social standing in the community and other criteria as shall be established from time to time.
• Training of agents and bank staff
• Ensuring that agents comply with BOT prudential guidelines as well as contractual obligations with the bank.
• Liaise with the COO areas on any major processing issues directly linked with the product design or the channels through which the products are distributed.
Accountability: Business Continuity 10%
• Manage POS device readiness and distribution to Agent
• Address all POS issues which impact POS operations while within end user resolutions (not requiring IT attentions)
• Manage POS Application updates issues wherever we have new releases and monitor the behavior of POS
• Make sure that ALL POS has latest APK release within 14 Days after new release issued
• Perform User Acceptance Test and live proving on all new releases
Contribute to team and self-development 10%
• Day-to-day coaching and co-ordination of staff/ Agents to ensure delivery objectives of POS
• Build strong relationships with the Branch network & Supplier of POS to ensure working together to realizing value from the agents linked to them
• Share knowledge and experiences with network staff of all functions
• Provide cover for other team members when required to.
• Agree annual performance objectives with the line manager.
• Pursue continued improvement in personal development by participating in development program and training.
Qualifications
• Bachelor`s Degrees and Advanced Diplomas, Experience in a similar environment
Locations: Head Office NBC
Deadline: 2022-10-07
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