Customer Service Jobs at iCare24 and Kilombero Sugar Company,

JOB DETAILS:
Client Relationship Executive

Responsibilities
• Call clients daily to gather opportunities
• Cascade the opportunities to the consultant teams for fill
• Understand the needs of the business and clients and ensure you act consistently to support them
• Take responsibility and accountability for exceeding expected outcomes and targets of the role
• Educate self to enable extensive understanding of all systems and utilise them correctly
• Understand what the key elements of a great client experience are and deliver against them
• Execute operational day to day tasks required to meet operational expectations
• Provide management team with information on consultant performance v client opportunities
• Ensure all non-clinical service-based complaints are dealt with effectively and quickly
• Update the CRM accurately to show hierarchies and decision makers at the client
• Update the CRM accurately in relation to booking details and confirmation of booking from clients
• Support group wide initiatives and business focus.
• Client Relationship Executive Job Vacancy at iCare24

Requirements
• Proven work experience as a Client Relationship Manager, or Business Development Manager within healthcare recruitment
• Ability to measure and analyze key performance (KPI’s)
• Excellent communication and negogiation skills
• Drive a ‘can do’ culture with high brand engagement and high-performance state
• Excellent communication skills
• BSc degree in Sales, Business Administration or relevant field

Benefits
• Competitive Salary
• Private Medical Aid
• Paid Time Off
• Paid Birthday Off
• Training & Development
• Performance Bonus


JOB DETAILS:

Job Purpose
To work with Outbound Logistics Manager and team to develop and implement the Country Logistics and Route to Consumer strategy, with a focus on best in class Logistics execution.

Specific Duties and Responsibilities:
• Work with the Sales and Logistics teams to define, implement and review the Customer Service
• Charter and Illovo Sales Service Offering in support of the Route to Consumer strategy
• Oversee execution of the order to cash process for domestic sales, and provide support in managing the interface with Warehouse, Transport and Finance to meet the ILSO requirements
• Monitor the availability of stock across the warehouse network to ensure sufficient stock levels to meet order requirements, and arrange replenishment as required
• Oversee Logistics Domestic co-ordination and execution against agreed sales contracts.
• Track and manage delivery against agreed metrics, and identify actions required to correct or improve service delivery and cost
• Engage with Sales and Finance to resolve customer orders on hold
• Manage escalated Customer complaints or queries, ensuring resolution while maintaining the customer relationship
• Liaise with Quality Manager to highlight any product quality deficiencies in Outbound Logistics, and resolve service-related customer complaints
• Provide input and participate in contractor rates negotiations and performance management reviews (With Outbound Logistics Manager)
• Engage with Outbound Logistics Manager and Group Logistics to identify issues and opportunities for improvement in facilities, processes, metrics and subsequent activities, and to guide the Customer Service / CSC part of the Logistics strategy going forward
• Work with Outbound Logistics Manager to implement key metrics and measurement systems to monitor effectiveness of decisions and optimise the supply chain.
• Provide input to Group Logistics and Outbound Logistics to identify and implement cost effective and efficient planning via the Transportation management system
• Identify and monitor KPIs to track performance and flag any issues
• Oversee effective talent and performance management within function
• Promote and adhere to Illovo’s procedures, policies and guidelines, including, without limitation, those relating to SHERQ, Competition Law and Anti-Bribery and Corruption (ABC).
• Raise customer incident reports and facilitate the appropriate Route Cause Analysis process to improve on efficiencies and service to customer

Job Qualification and Experience
• Degree or equivalent in Business / Supply Chain / Logistics / Marketing
• 5 years’ experience in a sales / logistics / customer service environment, with experience in the Order to Cash process and customer relationship management (CRM) tools and software.
• A basic understanding of logistics, transportation and warehousing, including routing and scheduling.
• Experience in local and export orders is preferred
• Commercial acumen, with a strong customer-centric orientation; planning and problem solving skills; sound interpersonal and relationship skills, and resilience to be able to manage conflicting demands and expectations from customers and other functions; analytical ability to track and manage performance.
• Self – Management and Personal Traits
• Excellent communication skills
• Report writing skills.
• Creative, innovative and team working skills.
• Good problem solving and decision-making skills.