Deadline of this Job: 15 October 2022
JOB DETAILS:
Job Description
• The Collection and Recovery Intern is responsible for making sure that all bad loans above 90 days and written off from group loan clients are been followed and the necessary recovery actions are being taken.
The basic functions are as follows:
• Monitor and report on arrangements made with delinquency and written-off clients for outstanding debts.
• Provide daily payment reports on normal and written-off loans from groups’ clients.
• Provide advice to late payers to help negotiate a reduction in any amounts owing.
• Telephone contact and field physical visit to late payers/debtors who are above 90days and written off clients from group clients.
• Investigation and allocation of unidentified and lost payments.
• Provide daily, weekly, and monthly recovery reports to the branch manager/ branch supervisor and Head of Collections and Recovery on demand
• Manage FINCA’s corporate image by maintaining integrity at all times
• Ensure to maintain the confidentiality of customer information and the company
• Other duties may be assigned by the supervisor.
Education and / Experience:
• Diploma or Degree in any related discipline of study
• Understanding of legal processes in relation to debt recovery
• Must be able to work with minimal supervision
JOB DETAILS:
Manager, Service
Job Description
Responsible for taking inbound demand (e.g: general banking, card service, home loans, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) in a 24/7/365 client servicing environment that is always on, in line with the Bank’s philosophy
To sense what problems clients want resolved in order to improve the capability of response
Qualifications
Minimum Qualifications:
• Three (3) year Fais Aligned qualification
• RE 1
Experience Required:
• 5 -7 years experience within a call centre environment, managing people and big teams (on a 24 hours /7 days a week basis)
• Deep customer servicing and journey management experience (Service Requests and Complaint management)
• Understanding the banks products and services
• Contact centre management and operations
• Previous branch and operations experience
• Experience in providing Intermediary Services and Advice
• Additional Information
Behavioural Competencies:
• Convincing People
• Challenging Ideas
• Interacting with People
• Making Decisions
• Embracing Change
• Manager, Service Job Vacancy at Standard Bank
Technical Competencies:
• Risk Identification
• Financial Acumen
• Customer Understanding and Product Knowledge ( Consumer Banking)
• Producing Output
• Continuous Improvement