Deadline of this Job: 04 November 2022
JOB DETAILS:
Position: IT Infrastructure Development & Support Officer
Grade: Officer
Reports To: Manager/Assistant Manager, It Operations
Direct Reports: None
Job Purpose:
1. Maintain IT Service catalogue.
2. Serve as the IT purchasing and budget officer.
3. Manage and report on service-level agreements.
4. Provide helpdesk support and resolve problems to the end user’s satisfaction.
5. Manage relationships with vendors that supply IT goods and services to the Fund.
Key Responsibilities:
1. Administer the help-desk system.
2. Provide user support and system administration services.
3. Manage contracts and service agreements for the Fund’s IT vendors.
4. Provide a single point for escalation of issues that the IT Department cannot resolve internally and require external vendor assistance.
5. Ensure representation of IT during the evaluation of bids/quotations for the supply of IT-related items with representatives from other User Departments.
Duties:
1. Document and maintain an IT Service catalogue.
2. Negotiate Service Level Requirements with customer departments. Prepare service level agreements and ensure that targets within the Service Level Agreements are met.
3. Ensure all backend agreements for SLAs are established, including Operational Level Agreements, Underpinning Contracts and agreements for the IT Service Management processes are appropriate for the agreed service level.
4. Monitor and report on service levels.
5. Plan service reviews and facilitate meetings.
6. Develop and update templates for the Service Level Management process.
7. Log all service requests and perform initial problem analysis and resolution.
8. Monitor and respond quickly and effectively to requests received through the IT helpdesk and follow up on the status of escalated requests and close resolved ones.
9. Perform system administration and prepare status reports on user accounts existing on the Fund’s systems and submit daily reports for staff taking leave.
10. Validate and respond to users requesting services from the Help Desk concerning the Fund’s IT Services Catalogue.
11. Escalate service requests to other support tiers following the Fund’s IT Operations Plan and documented procedures.
12. Follow up with second- and higher-level support tier personnel on the status of escalated service requests and update the service request records in the Help Desk system and the service request originators.
13. Verify the satisfactory completion of service requests with their originators and complete the service request in the Help Desk system.
14. Review Help Desk records and returns from Customer Satisfaction Surveys and make recommendations to improve customer service.
15. Review and update the IT Operations Plan.
16. Provide input to the Division reports, particularly with activity reports on user support performance.
17. Monitor and administer IT contracts and vendor service agreements.
18. Assist in the preparation of technical specifications of IT-related items to be acquired by the Fund and of contracts and service agreements between the Fund and IT vendors.
19. Initiate requests for IT purchase along with the signed-off technical specifications.
20. Manage and coordinate IT procurements.
21. Review vendor performance and make recommendations for pre-qualification.
22. Compile and present department budget proposals for review each financial year.
23. Monitor, update and report on the department budget.
24. Work with the section head to develop section work plans and budgets.
25. Any other duties that may be assigned by the Division Manager or Head of Department.
Expected Outputs:
1. Service call updates
2. Bid evaluation report
3. Technical memoranda
4. Individual Balanced scorecard
5. Quarterly inventory reports
6. Purchase and payment requests
7. Updated Configuration Management Database (CMDB)
8. Technical reports e.g. Status reports on service calls, vendor performance, budget reports, technical investigation reports and equipment verification report forms.
9. Service call updates, IT system incidents, applications, and database status reports.
10. Technical documentation and reports e.g., Standard Operating Procedures (SOPs).
Competencies:
Technical Competencies
1. Security administration.
2. Network control, operation and support.
3. Problem management and troubleshooting.
4. Service desk and incident management.
5. Customer Relationship Management.
Behavioural Competencies
1. Accountability and Dependability: Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
2. Transparency and Integrity: Earns others’ trust and respect through consistent honesty and professionalism in all interactions.
3. Team spirit and collaboration: Promotes cooperation and commitment within the team to achieve the Fund’s organizational goals and deliverables. Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect
4. Adaptability and Flexibility: Adapts to changing needs, conditions, and work responsibilities.
5. Self-Management and thoroughness: effectively manage own time, priorities, and resources to achieve goals. Ensures that work is complete and accurate and independently follows up with others to ensure that agreements and commitments have been fulfilled.
6. Communication: Shares and receives information using clear oral, written, and interpersonal communication skills.
7. Stress Tolerance/tact: Maintains composure in highly stressful or adverse situations, and diplomatically handles challenging or tense interpersonal situations.
8. Employee Engagement and enthusiasm: Demonstrates commitment to the job, colleagues, the Fund, and its mission by acting in ways that further the accomplishment of its goals.
MINIMUM QUALIFICATIONS AND EXPERIENCE:
1. A first-class or upper-second-class degree in Engineering, Computer Science, Information Systems/Technology, or other quantitative fields from a recognized University is essential.
2. Professional certification in relevant fields such as ITIL, CISSP, CCNA, CCNP MCSE Server Infrastructure, Microsoft and Cisco is essential.
3. Possession of IT Infrastructure Library (ITIL) certification is an added advantage
4. 3+ years of related professional experience within Information Technology in a similar role is essential for Senior Officers while no prior experience is required for officer positions.
5. Knowledge and experience with UNIX/Linux/Windows server systems administration are essential.
6. Extensive knowledge and experience delivering most of the following services – Mail, Storage (SANs), NTP, VoIP, DNS, RADIUS, Web, and Virtualization are an added advantage.
7. Strong hands-on experience in server virtualization, Cisco Firewalls, Switches, Domain Name Services and Active Directory Services is an added advantage.
Deadline of this Job: 31 October 2022
JOB DETAILS:
Post Web Administrator - Directorate Of ICT Support
Closing Date 2022-10-31
Reporting To Principal Web Administrator
Job Purpose: Manage the University’s online presence in coordination with the public relations office. And provide administrative and technical management of all facets of a principal university website, consisting of a comprehensive range of associated web pages
Key, Duties and Responsibilities
1. Implement the University’s web administrative related policies and procedures;
2. Administer address assignment and access according to an approved plan and access policy;
3. Design and manage primary University website in accordance with the university’s identity guidelines;
4. Produce templates and designs of various Units web pages;
5. Keep abreast of changes in social media and incorporate these within university systems
6. Ensure integrity of the University’s online presence through monitoring Web servers and their performance
7. Maintain records of who is ultimately responsible for website they host;
8. Administer and monitor access levels including blocking unauthorized access;
9. Perform any other relevant duties assigned by the Supervisor
Required Qualifications
i. Master’s degree in Information Technology, Computer Science or any other related field specialization in web design.
ii. Honours Bachelor’s degree in Information Technology, Computer Science or any other related field with relevant hands on experience in web design and management.
iii. Relevant professional certification.
Experience: Minimum of three (3) years’ experience in managing online presence of large organizations.
Skills/Competences
i. Knowledge in web design and maintenance
ii. Knowledge in managing Web Servers;
iii. Good conceptual skills;
iv. Output oriented;
v. Initiative and innovation;
vi. Knowledge of open source software and platforms and relevant programming languages
Tenure of Appointment 4-year Contract
Age Limit APPLICANTS SHOULD NOT EXCEED FIFTY-FIVE (55) YEARS OF AGE AT THE TIME OF APPLICATION.
Remuneration M6.2
JOB DETAILS:
Post Web Administrator - Directorate Of ICT Support
Closing Date 2022-10-31
Reporting To Principal Web Administrator
Job Purpose: Manage the University’s online presence in coordination with the public relations office. And provide administrative and technical management of all facets of a principal university website, consisting of a comprehensive range of associated web pages
Key, Duties and Responsibilities
1. Implement the University’s web administrative related policies and procedures;
2. Administer address assignment and access according to an approved plan and access policy;
3. Design and manage primary University website in accordance with the university’s identity guidelines;
4. Produce templates and designs of various Units web pages;
5. Keep abreast of changes in social media and incorporate these within university systems
6. Ensure integrity of the University’s online presence through monitoring Web servers and their performance
7. Maintain records of who is ultimately responsible for website they host;
8. Administer and monitor access levels including blocking unauthorized access;
9. Perform any other relevant duties assigned by the Supervisor
Required Qualifications
i. Master’s degree in Information Technology, Computer Science or any other related field specialization in web design.
ii. Honours Bachelor’s degree in Information Technology, Computer Science or any other related field with relevant hands on experience in web design and management.
iii. Relevant professional certification.
Experience: Minimum of three (3) years’ experience in managing online presence of large organizations.
Skills/Competences
i. Knowledge in web design and maintenance
ii. Knowledge in managing Web Servers;
iii. Good conceptual skills;
iv. Output oriented;
v. Initiative and innovation;
vi. Knowledge of open source software and platforms and relevant programming languages
Tenure of Appointment 4-year Contract
Age Limit APPLICANTS SHOULD NOT EXCEED FIFTY-FIVE (55) YEARS OF AGE AT THE TIME OF APPLICATION.
Remuneration M6.2
Deadline of this Job: 31 October 2022
JOB DETAILS:
Post Systems Administrator - Directorate Of Ict Support
Closing Date 2022-10-31
Reporting To Principal Systems Administrator
Job Purpose: Provide expert to all core/ central information systems viz: (academic, research and administrative). Perform system tuning and recovery procedures for the university critical centralize systems and ensure high uptime, performance and security of the systems.
Key, Duties and Responsibilities
1. Plan and coordinate ICT training requirements for staff in their respective units in line Installation, management and maintenance of application servers and related university systems;
2. Investigate and analyse the feasibility of system requirements and develop system specifications to prevent problems and to improve systems performance;
3. Maintain operating systems, business applications and security tools;
4. Evaluate related hardware and software products and make recommendations for adoption;
5. Plan and recommend the redesign and configuration of operating systems and system applications;
6. Implement system installations, expansion, upgrades and improvements;
7. Automate tasks through scripting and adoption of software/hardware tools;
8. Undertake periodic internal audits of all university systems;
9. Organise and schedule External system Audits;
10. Provide expert support for the information system applications in the respective units;
11. Participate in developing internal local software in liaison with the systems Manager;
12. Backup and restore University systems;
13. Analyse system logs and identify potential risk issues with University systems;
14. Trouble shoot any reported problems with University systems;
15. Set up and implement security policies for users of all university core systems.
Required Qualifications
i. Master’s degree in Information Systems, Software Engineering or Computer Science;
ii. Bachelor’s degree in Computer Science, Information Systems or Software Engineering;
iii. An Oracle Certificate Association (OCA);
iv. Certification in UNIX systems administration
Experience: Minimum of three (3) years working experience in administration and management of Information Systems open source platforms for systems, networks and databases
Skills/Competences
i. Knowledge of relevant programming languages particularly for web-based systems;
ii. Knowledge in Systems auditing and evaluation;
iii. Knowledge in other relational database management systems (MYSQL, POSTGRESS and MS SQLServer);
iv. Interpersonal &communication skills;
v. Good conceptual skills
vi. Ability to initiate change
Tenure of Appointment 4-year Contract
Age Limit APPLICANTS SHOULD NOT EXCEED FIFTY-FIVE (55) YEARS OF AGE AT THE TIME OF APPLICATION.
Remuneration M6.2
JOB DETAILS:
Post Systems Administrator - Directorate Of Ict Support
Closing Date 2022-10-31
Reporting To Principal Systems Administrator
Job Purpose: Provide expert to all core/ central information systems viz: (academic, research and administrative). Perform system tuning and recovery procedures for the university critical centralize systems and ensure high uptime, performance and security of the systems.
Key, Duties and Responsibilities
1. Plan and coordinate ICT training requirements for staff in their respective units in line Installation, management and maintenance of application servers and related university systems;
2. Investigate and analyse the feasibility of system requirements and develop system specifications to prevent problems and to improve systems performance;
3. Maintain operating systems, business applications and security tools;
4. Evaluate related hardware and software products and make recommendations for adoption;
5. Plan and recommend the redesign and configuration of operating systems and system applications;
6. Implement system installations, expansion, upgrades and improvements;
7. Automate tasks through scripting and adoption of software/hardware tools;
8. Undertake periodic internal audits of all university systems;
9. Organise and schedule External system Audits;
10. Provide expert support for the information system applications in the respective units;
11. Participate in developing internal local software in liaison with the systems Manager;
12. Backup and restore University systems;
13. Analyse system logs and identify potential risk issues with University systems;
14. Trouble shoot any reported problems with University systems;
15. Set up and implement security policies for users of all university core systems.
Required Qualifications
i. Master’s degree in Information Systems, Software Engineering or Computer Science;
ii. Bachelor’s degree in Computer Science, Information Systems or Software Engineering;
iii. An Oracle Certificate Association (OCA);
iv. Certification in UNIX systems administration
Experience: Minimum of three (3) years working experience in administration and management of Information Systems open source platforms for systems, networks and databases
Skills/Competences
i. Knowledge of relevant programming languages particularly for web-based systems;
ii. Knowledge in Systems auditing and evaluation;
iii. Knowledge in other relational database management systems (MYSQL, POSTGRESS and MS SQLServer);
iv. Interpersonal &communication skills;
v. Good conceptual skills
vi. Ability to initiate change
Tenure of Appointment 4-year Contract
Age Limit APPLICANTS SHOULD NOT EXCEED FIFTY-FIVE (55) YEARS OF AGE AT THE TIME OF APPLICATION.
Remuneration M6.2
Deadline of this Job: 04 November 2022
JOB DETAILS:
Purpose: To offer support in the curriculum development process in the respective subject area.
Please download the full job details here >>>>>
1. Letter expressing interest in the job;
2. A detailed and up-to-date curriculum vitae signed and dated by the applicant;
3. Copies of certified academic transcripts
4. Copies of letters of appointments from previous employers;
5. Copies of the applicant’s National Identity card or Biodata pages of the passport.
6. Name and address of three(3) referees should be advised to send their reference letters under Confidential cover to the Secretary, of the NCDC Governing Council
JOB DETAILS:
Purpose: To offer support in the curriculum development process in the respective subject area.
Please download the full job details here >>>>>
1. Letter expressing interest in the job;
2. A detailed and up-to-date curriculum vitae signed and dated by the applicant;
3. Copies of certified academic transcripts
4. Copies of letters of appointments from previous employers;
5. Copies of the applicant’s National Identity card or Biodata pages of the passport.
6. Name and address of three(3) referees should be advised to send their reference letters under Confidential cover to the Secretary, of the NCDC Governing Council
Deadline of this Job: 25 November 2022
JOB DETAILS:
Background and organization of work
The Entebbe Pediatric Surgery Centre, located in Uganda, on the shores of Lake Victoria is part of the project “Healthcare Excellence Network in Africa” created in 2009 in order to develop free and excellent health systems in African Countries, in collaboration with the African Network of Medical Excellence (ANME).
The IT Officer is in charge of the teaching and supervision of the local IT Staff. (S)He is responsible to the Hospital Manager and to the IT Field Operations Department based in Milan.
Duties and responsibilities
The main duties and responsibilities consist in providing the following services:
• collaborating, supervising and teaching the IT staff;
• managing the infrastructure, including firewalls, switches, databases, VoiP, malware protection software and other processes;
• creating and verifying data backups and disaster recovery procedures;
• creating, contributing and maintaining an updated documentation;
• monitoring the system daily and responding immediately to security or usability concerns;
• upgrading systems and processes as required for enhanced functionality and security issue resolution;
• collecting needs/requests and proposing solutions;
• managing the configuration and operation of client-based computer operating systems;
• responding to the help desk requests and solving them;
• installing and testing computer-related equipment.
Required skills
• Knowledge of Active Directory and management of Windows domains
• Management of network devices and protocols and their security appliances
• Knowledge of Vlans and VOIP technologies
• Knowledge of virtualized environments
• Knowledge and management of Windows servers and client environments
• Knowledge of main Office Automation and collaboration solutions
• Knowledge of RDBMS and web servers
• Fluency in English
Desired skills
• Previous experience with biomedical devices
• Previous experience in this role in hospital environments
JOB DETAILS:
Background and organization of work
The Entebbe Pediatric Surgery Centre, located in Uganda, on the shores of Lake Victoria is part of the project “Healthcare Excellence Network in Africa” created in 2009 in order to develop free and excellent health systems in African Countries, in collaboration with the African Network of Medical Excellence (ANME).
The IT Officer is in charge of the teaching and supervision of the local IT Staff. (S)He is responsible to the Hospital Manager and to the IT Field Operations Department based in Milan.
Duties and responsibilities
The main duties and responsibilities consist in providing the following services:
• collaborating, supervising and teaching the IT staff;
• managing the infrastructure, including firewalls, switches, databases, VoiP, malware protection software and other processes;
• creating and verifying data backups and disaster recovery procedures;
• creating, contributing and maintaining an updated documentation;
• monitoring the system daily and responding immediately to security or usability concerns;
• upgrading systems and processes as required for enhanced functionality and security issue resolution;
• collecting needs/requests and proposing solutions;
• managing the configuration and operation of client-based computer operating systems;
• responding to the help desk requests and solving them;
• installing and testing computer-related equipment.
Required skills
• Knowledge of Active Directory and management of Windows domains
• Management of network devices and protocols and their security appliances
• Knowledge of Vlans and VOIP technologies
• Knowledge of virtualized environments
• Knowledge and management of Windows servers and client environments
• Knowledge of main Office Automation and collaboration solutions
• Knowledge of RDBMS and web servers
• Fluency in English
Desired skills
• Previous experience with biomedical devices
• Previous experience in this role in hospital environments
Deadline of this Job: 04 November 2022
JOB DETAILS:
Requirements: Management of network devices and protocols and their security appliances
The IT Officer is responsible for the effective provisioning, installation/configuration, operation, and maintenance of the system’s hardware and software and related infrastructure both in the hospital and in the residential area. (S)He is involved in technical research and development to guarantee continuous innovation within the infrastructure.
BACKGROUND AND ORGANISATION OF WORK
The Entebbe Paediatric Surgery Centre, located in Uganda, on the shores of Lake Victoria is part of the project “Healthcare Excellence Network in Africa” created in 2009 in order to develop free and excellent health systems in African Countries, in collaboration with the African Network of Medical Excellence (ANME).
The IT Officer is in charge of the teaching and supervision of the local IT Staff. (S)He is responsible to the Hospital Manager and to the IT Field Operations Department based in Milan.
DUTIES AND RESPONSIBILITIES
The main duties and responsibilities consist in providing the following services:
• collaborating, supervising and teaching the IT staff;
• managing the infrastructure, including firewalls, switches, databases, VoiP, malware protection software and other processes;
• creating and verifying data backups and disaster recovery procedures;
• creating, contributing and maintaining an updated documentation;
• monitoring the system daily and responding immediately to security or usability concerns;
• upgrading systems and processes as required for enhanced functionality and security issue resolution;
• collecting needs/requests and proposing solutions;
• managing the configuration and operation of client-based computer operating systems;
• responding to the help desk requests and solving them;
• installing and testing computer-related equipment.
REQUIRED SKILLS
• Knowledge of Active Directory and management of Windows domains
• Management of network devices and protocols and their security appliances
• Knowledge of Vlans and VOIP technologies
• Knowledge of virtualized environments
• Knowledge and management of Windows servers and client environments
• Knowledge of main Office Automation and collaboration solutions
• Knowledge of RDBMS and web servers
• Fluency in English
DESIDERED SKILLS
• Previous experience with biomedical devices
• Previous experience in this role in hospital environments
JOB DETAILS:
Requirements: Management of network devices and protocols and their security appliances
The IT Officer is responsible for the effective provisioning, installation/configuration, operation, and maintenance of the system’s hardware and software and related infrastructure both in the hospital and in the residential area. (S)He is involved in technical research and development to guarantee continuous innovation within the infrastructure.
BACKGROUND AND ORGANISATION OF WORK
The Entebbe Paediatric Surgery Centre, located in Uganda, on the shores of Lake Victoria is part of the project “Healthcare Excellence Network in Africa” created in 2009 in order to develop free and excellent health systems in African Countries, in collaboration with the African Network of Medical Excellence (ANME).
The IT Officer is in charge of the teaching and supervision of the local IT Staff. (S)He is responsible to the Hospital Manager and to the IT Field Operations Department based in Milan.
DUTIES AND RESPONSIBILITIES
The main duties and responsibilities consist in providing the following services:
• collaborating, supervising and teaching the IT staff;
• managing the infrastructure, including firewalls, switches, databases, VoiP, malware protection software and other processes;
• creating and verifying data backups and disaster recovery procedures;
• creating, contributing and maintaining an updated documentation;
• monitoring the system daily and responding immediately to security or usability concerns;
• upgrading systems and processes as required for enhanced functionality and security issue resolution;
• collecting needs/requests and proposing solutions;
• managing the configuration and operation of client-based computer operating systems;
• responding to the help desk requests and solving them;
• installing and testing computer-related equipment.
REQUIRED SKILLS
• Knowledge of Active Directory and management of Windows domains
• Management of network devices and protocols and their security appliances
• Knowledge of Vlans and VOIP technologies
• Knowledge of virtualized environments
• Knowledge and management of Windows servers and client environments
• Knowledge of main Office Automation and collaboration solutions
• Knowledge of RDBMS and web servers
• Fluency in English
DESIDERED SKILLS
• Previous experience with biomedical devices
• Previous experience in this role in hospital environments
Deadline of this Job: 10 November 2022
JOB DETAILS:
Reports to: Systems Administrator
Duration: 5years renewable upon satisfactory performance.
Qualifications:
• Applicant should hold a good Diploma in Computer Science or Information Technology from a recognized institution of higher learning.
• At least five years' experience in software and hardware support as an ICT Technician in a busy organization.
• Possession of professional Certifications as ICT Technician will be added advantage (e.g. CompTIA A+, CCNA, IT Essentials (ITE) and Microsoft Certified IT Professional)
Skills Required:
The applicant must:
• Have good organizational, interpersonal and communication skills.
• Be able to work under pressure and in a multi-disciplinary team.
• Have knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Be able to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
• Be able to work outside normal working hours, as and when required.
JOB DETAILS:
Reports to: Systems Administrator
Duration: 5years renewable upon satisfactory performance.
Qualifications:
• Applicant should hold a good Diploma in Computer Science or Information Technology from a recognized institution of higher learning.
• At least five years' experience in software and hardware support as an ICT Technician in a busy organization.
• Possession of professional Certifications as ICT Technician will be added advantage (e.g. CompTIA A+, CCNA, IT Essentials (ITE) and Microsoft Certified IT Professional)
Skills Required:
The applicant must:
• Have good organizational, interpersonal and communication skills.
• Be able to work under pressure and in a multi-disciplinary team.
• Have knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
• Be able to communicate technical guidance and instruction to users on the use of PC and/or mainframe applications and systems.
• Be able to work outside normal working hours, as and when required.