Deadline of this Job: 05 November 2022
Job Objective:
Exciting Career Opportunity!
• We are currently looking for a suitable candidate to fill a vacant position of Senior Financing Analyst.
• To assist the legal team in providing legal advice, services, and functional guidance to ensure statutory compliance of bank’s business.
Duties & Responsibilities:
• Ensure bank’s financing policies are adhered to.
• Analyze, compile and recommendd financing proposals to the Head of department
• Build relationship with RM’s and Branch Managers to improve quality of business proposal and turnaround time on financing appraisals.
• To utilize industrial risk analysis available to identify and understand contextual threats to existing and potential clients
• To ensure preparation of all documents associating with credit process are in place immediately after approval of authorized committee.
• Timely review of all contracts and financing documents after preparation by the administrator and recommending for signature to the Head of department
• To ensure that all financing documentations are accurate, timely prepared and properly submitted to the customers.
• To ensure that the register of approved but not paid facilities is daily updated and timely submitted to Head of department for review.
• To maintain and update portfolio diary
• Ensure satisfactory rating on internal, external, BOT report and sharia review report.
Key Competency Requirements:
• Knowledge on financing procedures
• Excellent report writing skills
• Analytical skills and interpretation of data
• Financial statements analysis
• Knowledge on credit risk systems and processes
• Understanding of key economic/political trends and risks
• Knowledge on AML and KYC
• Knowledge on banks’ products and services
• Shariah literacy
• Time management
Qualifications and Experience required:
• Bachelor’s degree in Banking, Accounting, Finance, Business Administration, or any other related field from a reputable university.
• 5 years of relevant working experience.
• Reports to: Head of Financing Management
Deadline for submission of application is Saturday 05th November 2022.
Deadline of this Job: 10 November 2022
JOB DETAILS:
Job Purpose:
To serve NMB customers, by determining their needs, answering their enquiries, and resolving their problems; To make customer’s banking experiences easier, quicker and more efficient.
Main Responsibilities:
Deliver world class one-stop customer service via phone
• Handle all customer inquiries; provide prompt, accurate courteous service.
• Service recovery – turn a complaint / unhappy customer into a loyal satisfied customer with professional and empathetic service recovery.
Follow up activity arising from customers call
• Resolution of complaints.
• Logging of service statistics, complaints, and inquiries
• Analyzing and close looping of all customers issues (new and existing ones) and establish root cause, present to Contact Centre support officers and/or Team leaders.
Meet or exceed service standard and target
• Ensure that all complaints are logged in the NMB CURE tool and sent to Customer Experience Business Support; Superb follow-up to fulfill promises made to the customers.
• Ensure compliance with the banking policy, standards, regulations, controls, and procedures of the bank.
• Stay updated on products, policies and workflow procedures and ensure full compliance with operational risks and control.
• Build and reinforce consistency of maintaining the highest level of Customer Experience.
• Work as a team to assist NMB branches and NMB Head Office department, as well as customers, in handling customer queries regarding NMB products and services.
• Obtain and verify information using professionalism and courteous telephone techniques.
Knowledge and Skills:
• Knowledge on managing customer complaints
• Customer oriented attitude
• Problem solving and resolution skills
• Strong interpersonal skills – written and oral
• Good organizational skills and teamwork spirit
• Ability to work in a fast-paced environment
• Ability to manage modern, technology-oriented products and provide customers with the knowledge required on applications.
• Familiarity with Microsoft programs, as well as affinity for computers and the ability to quickly and effectively use client specific computer systems and databases to review accounts and update data with accurate information.
Qualifications and Experience:
• Bachelor’s degree or its equivalent in Business Administration/Social sciences or other relevant qualifications from recognized higher learning institutions.
• Strong Background in telecommunication industry
• Experience with call center technologies
• Experience working in a Financial/Banking industry is an Asset
• Proven sales, cross-selling, and up selling experience
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Job opening date : 26-Oct-2022
JOB DETAILS:
Job Purpose:
To serve NMB customers, by determining their needs, answering their enquiries, and resolving their problems; To make customer’s banking experiences easier, quicker and more efficient.
Main Responsibilities:
Deliver world class one-stop customer service via phone
• Handle all customer inquiries; provide prompt, accurate courteous service.
• Service recovery – turn a complaint / unhappy customer into a loyal satisfied customer with professional and empathetic service recovery.
Follow up activity arising from customers call
• Resolution of complaints.
• Logging of service statistics, complaints, and inquiries
• Analyzing and close looping of all customers issues (new and existing ones) and establish root cause, present to Contact Centre support officers and/or Team leaders.
Meet or exceed service standard and target
• Ensure that all complaints are logged in the NMB CURE tool and sent to Customer Experience Business Support; Superb follow-up to fulfill promises made to the customers.
• Ensure compliance with the banking policy, standards, regulations, controls, and procedures of the bank.
• Stay updated on products, policies and workflow procedures and ensure full compliance with operational risks and control.
• Build and reinforce consistency of maintaining the highest level of Customer Experience.
• Work as a team to assist NMB branches and NMB Head Office department, as well as customers, in handling customer queries regarding NMB products and services.
• Obtain and verify information using professionalism and courteous telephone techniques.
Knowledge and Skills:
• Knowledge on managing customer complaints
• Customer oriented attitude
• Problem solving and resolution skills
• Strong interpersonal skills – written and oral
• Good organizational skills and teamwork spirit
• Ability to work in a fast-paced environment
• Ability to manage modern, technology-oriented products and provide customers with the knowledge required on applications.
• Familiarity with Microsoft programs, as well as affinity for computers and the ability to quickly and effectively use client specific computer systems and databases to review accounts and update data with accurate information.
Qualifications and Experience:
• Bachelor’s degree or its equivalent in Business Administration/Social sciences or other relevant qualifications from recognized higher learning institutions.
• Strong Background in telecommunication industry
• Experience with call center technologies
• Experience working in a Financial/Banking industry is an Asset
• Proven sales, cross-selling, and up selling experience
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer
Job opening date : 26-Oct-2022