Banking Finance Jobs at NBC, Standard Chartered

JOB DETAILS:
Job Description
• NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
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Job Summary
Support Head of SME Banking effectively in achieving revenue targets, deliver excellent service and meet productivity targets.
•Develop and manage a high-performing sales team of Relationship Officers through coaching, talent management programs and specialized training programs.
•Support SME’s regional managers and Ro’s on processing their application from the approval to payment.

Job Description
Accountability: Business Management -40%
• Achieve agreed asset targets by managing and supporting a team of Relationship Officers through offering of a wide range of products and services to SME clients.
• Develop and market the bank’s business through contact with SME customers, high net-worth individuals, and other prospective clients.
• Support Relationship Officers’ sales and performance targets by proactively monitoring and acting on Daily Scorecards, Monthly financial and Operational reviews, Call Reports, and pipeline of business opportunities reports.
• Monitor and manage companies/clients applications at a satisfactory rate of return to the bank.
• Provide value added engagement with other departments and Product Specialists within the bank on assuring customers applications are effectively attended as per the SLA.
• Work with Risk Department in building awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies for the SME Banking Department.
• Coordinate and organize the SME’s Lending Forum Meetings constituted to assist the business in managing the review of lending activities on regular basis ensuring that customer recruitment is in line with risk appetite, profitable customers are given the attention they deserve and problematic customers are identified upfront and given proper attention.

People Management and Development 20%
• Provide a dotted line leadership and supervision to Relationship Officers and other personnel within the department.
• Motivate staff and ensure they are recognized through NBC recognition schemes.
• Create an empowering environment for team members, encouraging individual ownership and initiative.
• Set high performance and productivity standards for team.
• Develop and communicate an annual plan to optimize the resources (Financial, human and physical) as agreed with the Business banking Leadership.
• Involve Head of SME and in developing the annual resource and capacity plans.
• Build and develop a high performing team, through embedding performance management and coaching. Discuss and finalize performance management plans and ratings for the Regions team.
• Maximize performance Relationship Officers by identifying development of training needs and ensure coaching or delivery of training takes place.
• Drive employee development and engagement within the cluster and branch teams that results in a high-performance climate and culture
• Conduct effective performance management for direct reports
• Monitor and ensure that all Branch Key Performance Indicators are achieved
• Share knowledge experience and best practice with branch managers, relationship managers, branch teams and the broader business.
• Create an empowering environment for direct reports, encouraging individual ownership and initiative and ensure they do the same for all their staff.
• Effective resource management/planning that reflects current and future business requirements, ensuring that the correct balance of numbers, skills and experience, by playing an active role in recruitment and exits of direct reports. This includes evaluating requests from branch managers for additional staff, and may reallocate headcount between branches, within overall area headcount budget.
• Initiate HR processes for direct reports when required e.g. disciplinary process, leave management, learning and development, talent identification etc in consultation with HR
• Acts as escalation point for grievance cases touching on Ro’s in the region
• Motivate staff through appropriate recognition schemes.
Pursue own development to increase personal effectiveness, acknowledging strengths and areas for development

Customer Service Management 15%
• Proactively and professionally support Relationship officers to manage client experience by providing appropriate on job training and coaching on product and services delivery.
• Keep an active and accurate records/log of customers complains discussions/correspondences with clients and provide timely feedback on unresolved /resolved issues.
• Effectively co-ordinate client relationships/activities with another department within the bank.
• Use client feedback to improve product and service offering.
• Participate in weekly performance review, and knowledge sharing meetings with Regional Managers, Branch Managers and Relationship Officers.
• Conducting maintain constant dialogue/sharing of information with other departments (Retail and Corporate Credit, Corporate Banking, SMU, ICU, Treasury and Legal).
• Coordinate local functions/community/governmental and business development activities
• Develop and maintain contact with Product Specialists in other areas of the bank, including Corporate Banking, Treasury, and Retail Banking.
• Understand and articulate aggregated cluster requirements feedback to shape the customer proposition and product offering
• Ensure high quality, knowledgeable service levels in branches to exceed customer expectations
• Build a motivated, committed, and focused Branch team, consistently delivering creative, precise and customer-focused service
• Act as the escalation point for HOT complaints. Visit high net worth or key clients on request from the branch managers and relationship managers.
• Ensure branch network service excellence through continuous monitoring of service scores and with service manager develop plans for improvement. Discuss and agree plans with direct reports.
• Collaborate cross-functionally to provide high standard of service delivery
Engage in high-net-worth client meetings as needed for complex scenarios reviews and consultations

Accountability: Risk, Control and Compliance Management 15%
• Work with Risk Department in building awareness and comply with KYC, AML, and Financial Sanctions and Prohibitions of Business Activity policies for the SME Banking Department.
• Ensure that All Relationship Officers review their portfolio on a monthly basis and ensure that all documentation required (KYC, AML and Sanctions) are up to date, and escalate any unresolved KYC requirements to the relevant mandated holders.
• Ensure Relationship Officers take accountability on the accuracy and quality of the documents, loan applications, ICU checklist and other related documents.
• Ensure the region operates in a compliant manner and adheres to relevant company and regulatory requirements to achieve satisfactory grades in local & Group Audits
• Monitor branch operations and control performance to ensure that branch standards in the cluster are met and where required review branch remediation action plans.
• Review incident reports raised from branches and take required actions e.g. escalation, disciplinary action etc.
• Signoff all dormant account and all other refunds above branch manager limits
• Understand and manage risks and risk events (incidents) relevant to the role.”
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
• Ensure all financial crime matters are addressed on time e.g. annual PEP & HRR,LR reviews
• Control Non-performing Assets to within regulatory and Industry standards
Hold cost center for network related non-branch expenses such as disturbance allowances, transportation costs etc. responsible for managing costs within budgets for these items.

Change Management 10%
• Comply and keep abreast of all policies, procedures, and circulars updates.
• Ensure self-development pertaining to career path to develop knowledge and skills
• Complete all critical compliance training
• Project manage all major organizational changes within the cluster such as organizational structure changes, IT/system changes or process changes, Process Improvement,
Communicate strategic changes to branch management and ensure that any target changes are agreed.

Qualifications
• Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Relationship building (Meets some of the requirements and would need further development)







JOB DETAILS:
The Role Responsibilities
Business
• Work closely with the data analytics team to identify CDD deficient clients as per the new AML Regulations in eBBS/eCDD and develop a remediation plan.
• Work closely with the Country Head COB & BRM and the relationship team to understand their requirements and implement the programme to deliver the strategy while ensuring strong controls, processes, governance and risk management for the region

Processes
As Senior Manager Client Onboarding:
• Collaborate with the Head CDD Operations to design remediation and training programme and provide business process and operational expertise and guidance (including relevant communication) to in-country teams in relation to understanding end to end AML CDD processes and their connectivity to Retail Clients AML CDD policy and procedure standards that impact their day-to-day business activities
• Ensure implementation of an effective governance framework to monitor and manage AML/CDD/Sanctions/FATCA risks; this may include establishment and management of working groups and regional/country Project Steering Groups

People & Talent
• Champion and act as a role model of the Group’s values and culture in the country
• Create a culture of operational and service excellence across the country

Risk Management & Governance
• Ensure that remediation is completed as per regulatory requirements
• Collect evidence of project completion for governance team validation
• Prepare reports for governance forums

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank Tanzania. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
• Support the CDD Operations organisation to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcome for Clients; Financial Crime Compliance; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders
• Head CDD Operations
• COO, RB, Client Servicing & Transacting
• COO,RB, Client Onboarding and Business Risk Management
• RB Management team
• Operations Management Team
• RB Head Client Experience
• Country RB COO
• Country CIO
• Functional Partners for RB in the Country including Risk, Compliance, HR, Finance, Legal, Audit, CABAM, etc.
• GBS partners
• Client Enablement & Transformation partners
• Banking Associations and industry partners

Our Ideal Candidate
• Membership and certification by Fraud Examination bodies e.g ACFE and/or development plans

Role Specific Technical Skills And Competencies
• Bank Onboarding Systems
• Group CDD Procedures

About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Be better together, we can be ourselves, be inclusive, see more good in others and work collectively to build for the long term.
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.