Technician Jobs at CRDB Bank

JOB DETAILS:

Job Summary.
The purpose of this role is to support Simbanking product registration at different CRDB Bank Plc branches to ensure the growth of Simbanking in terms of customer base, income, and quality service and user experience satisfaction.

Key responsibilities:
• Ensure all accounts opened on a daily basis are full with the Simbanking platform.
• Create awareness of Simbanking product and their service offering.
• Increase the number of Simbanking users by onboarding new customers every working day.
• Review branch accounts and push to ensure all non-registered are fully registered with Simbanking.
• Review branch existing Simbanking partially registered and support to ensure all are fully registered with Simbanking.
• Activation of inactive customers that are currently registered with Simbanking but are not using the channel.
• Migrating Over The counter (OTC) transactions and other Branch transactions to the Simbanking channel.
• Collect feedback from customers and forward the same to the Line Manager.
• To conduct sales and awareness activities that will impact customers’ knowledge of Simbanking in terms of capabilities, offerings, and its benefits.
• To conduct activation training for internal staff, customers and events that will be sponsored by the bank.
• Be customer-centric in all products and services.
• Highlight customer pain points and resolve them timely.
• Prepare various reports for management approval.
• Carry out other related duties as assigned by the Line Manager.

Experience, Knowledge, and Skills Requirements
• Diploma or Certificate in Business studies, IT or any other equivalent and relevant qualification from an accredited institution. (Only Diploma and Certificate holders will be considered).
• Sales skills are essential for this role.
• Analytical, problem solving and decision-making skills.
• Demonstrator of high integrity and trust.
• Good understanding of Retail Banking products.
• Computer literate and good IT skills.
• Digitally savvy (works well with mobile devices, i.e smartphones, iPads and tablets.)


Work Hours: 8

Experience in Months: 36

Level of Education: Associate Degree

Job application procedure

CLICK HERE TO APPLY

TERMS OF REFERENCE

Designing and Development of AMDT Website

Agricultural Markets Development Trust (AMDT) was established in 2014 by the Governments of Denmark, Ireland, Sweden, and itzerland in cooperation with Tanzania as a long-term facility with the overall objective of increasing incomes and employment cortunities for poor women, men, and young people. With a strong pro-poor focus, AMDT works with the Private Sector, Govemment, Civil Society Organizations to promote the Making Markets Work for the Poor (M4P/Market Systems Development (MSD) approach t stimulates changes to market systems leading to a broad and sustained impact on the lives of smallholder farmers as well as the competitiveness of agricultural MSMEs.

AMDT achieves this by investing, together with market actors, in interventions that are: (i) based on diagnosed constraints and pro-poor opportunities, (ii) are well coordinated to enhance the leveraging of investments and resources targeting similar outcomes, (iii) stimulate the development of Inclusive, competitive, and resilient agricultural market systems, leading to sustained benefits and pects for the productive poor.

Background to the Assignment

AMDT is transitioning towards Phase II of operations by scaling up its facilitation of market systems development. This will involve interventions that will Introduce proven models that spur innovative solutions and positively market system changes in AMDT supported sectors across Tanzania.

Therefore, AMDT requires flawless digital Information and knowledge sharing capabilities that fit an expanding and mature organization.

Objective of the Consultancy

The objective of this assignment is to design and develop a new website to provide the latest information and knowledge on work. ults and Impact of AMDT's agricultural market systems development in Tanzania. The website will be bilingual (English and Swahill sites) providing a fresh look-and-feel while unlocking the potential functionalities of all digital Information platforms in a more ganized, attractive, and user-friendly setup.

Consultant's Responsibilities

Design and develop the website as a dynamic Information point. The website needs to be compatible with this to interchange data. The website will have the following four main sections, with secondary subsections in drop down menus:
1. Home
2. Who We Are - 11 Background. 2) Objectives, 3) Our Values. 4) Governance structure 4a) JSC members and 4b BoT members, 5) Our Team
3. Our Work-1) Our Approach, 2) Our Pillars, 3) Our Projects by year and/or subsector
4. Information Centre-1) Media Centre, 2) Publications, 3) Opportunities The website will have a subsite for the AMDT Knowledge Centre/Hub.

• Develop appropriate theme/templates for the website with responsive web designs that are appropriately visible on all devices- desktops, laptops, smart phones, tablets, etc.
• Conduct User Acceptance Test (UAT) and finalize the website based on UAT findings. Develop User Manual and Training Materials for managing and updating the site.
• Conduct training for up to 5 AMDT people (from Knowledge Management and Communications, Monitoring and Results Measurement and Management) for managing the website.
• Support and maintenance - Provide administrative and technical support as well as quality control for a period of not less than 12 months.

AMDT's Responsibilities

• Provide support for engaging stakeholders, organizing meetings/workshops/interviews for collecting requirements of the website.
• Prepare and coordinate the content preparation, photos, and videos (audiovisuals).
• Facilitate collection of required data, information, documents and write-ups needed for the website; and
• Monitor, supervise and review progress of the work.


Deliverables

• Functioning website with the requested features. The website will present a fresh visual look and its functionalities are enhanced to provide a better user experience. Following the AMDT branding guidelines, design a new look-and-feel for the website capturing the different functionalities outlined in this TDR. The company will develop a graphic concept and the visual language of the new templates.
• Develop a user manual and necessary training materials for the AMDT Tearn to perform content management, system maintenance, troubleshooting, and administration.
• Source code handover-Full source code Including all developed libraries shall be handed over to AMDT. All documents and systems produced under the assignment will be the property of AMDT, and shall not be published elsewhere without prior written permission from AMDT.

Setting

The duration of the contract will be three months. The design and development of the website will be ready in two-month time starting m the date of signing the contract. The user manual training materials, sessions and the test management as well as initial intenance of the new website and its support features will be done in the third month of the contract.





TERMS OF REFERENCE

Designing and Development of AMDT Website

Agricultural Markets Development Trust (AMDT) was established in 2014 by the Governments of Denmark, Ireland, Sweden, and itzerland in cooperation with Tanzania as a long-term facility with the overall objective of increasing incomes and employment cortunities for poor women, men, and young people. With a strong pro-poor focus, AMDT works with the Private Sector, Govemment, Civil Society Organizations to promote the Making Markets Work for the Poor (M4P/Market Systems Development (MSD) approach t stimulates changes to market systems leading to a broad and sustained impact on the lives of smallholder farmers as well as the competitiveness of agricultural MSMEs.

AMDT achieves this by investing, together with market actors, in interventions that are: (i) based on diagnosed constraints and pro-poor opportunities, (ii) are well coordinated to enhance the leveraging of investments and resources targeting similar outcomes, (iii) stimulate the development of Inclusive, competitive, and resilient agricultural market systems, leading to sustained benefits and pects for the productive poor.

Background to the Assignment

AMDT is transitioning towards Phase II of operations by scaling up its facilitation of market systems development. This will involve interventions that will Introduce proven models that spur innovative solutions and positively market system changes in AMDT supported sectors across Tanzania.

Therefore, AMDT requires flawless digital Information and knowledge sharing capabilities that fit an expanding and mature organization.

Objective of the Consultancy

The objective of this assignment is to design and develop a new website to provide the latest information and knowledge on work. ults and Impact of AMDT's agricultural market systems development in Tanzania. The website will be bilingual (English and Swahill sites) providing a fresh look-and-feel while unlocking the potential functionalities of all digital Information platforms in a more ganized, attractive, and user-friendly setup.

Consultant's Responsibilities

Design and develop the website as a dynamic Information point. The website needs to be compatible with this to interchange data. The website will have the following four main sections, with secondary subsections in drop down menus:
1. Home
2. Who We Are - 11 Background. 2) Objectives, 3) Our Values. 4) Governance structure 4a) JSC members and 4b BoT members, 5) Our Team
3. Our Work-1) Our Approach, 2) Our Pillars, 3) Our Projects by year and/or subsector
4. Information Centre-1) Media Centre, 2) Publications, 3) Opportunities The website will have a subsite for the AMDT Knowledge Centre/Hub.

• Develop appropriate theme/templates for the website with responsive web designs that are appropriately visible on all devices- desktops, laptops, smart phones, tablets, etc.
• Conduct User Acceptance Test (UAT) and finalize the website based on UAT findings. Develop User Manual and Training Materials for managing and updating the site.
• Conduct training for up to 5 AMDT people (from Knowledge Management and Communications, Monitoring and Results Measurement and Management) for managing the website.
• Support and maintenance - Provide administrative and technical support as well as quality control for a period of not less than 12 months.

AMDT's Responsibilities

• Provide support for engaging stakeholders, organizing meetings/workshops/interviews for collecting requirements of the website.
• Prepare and coordinate the content preparation, photos, and videos (audiovisuals).
• Facilitate collection of required data, information, documents and write-ups needed for the website; and
• Monitor, supervise and review progress of the work.


Deliverables

• Functioning website with the requested features. The website will present a fresh visual look and its functionalities are enhanced to provide a better user experience. Following the AMDT branding guidelines, design a new look-and-feel for the website capturing the different functionalities outlined in this TDR. The company will develop a graphic concept and the visual language of the new templates.
• Develop a user manual and necessary training materials for the AMDT Tearn to perform content management, system maintenance, troubleshooting, and administration.
• Source code handover-Full source code Including all developed libraries shall be handed over to AMDT. All documents and systems produced under the assignment will be the property of AMDT, and shall not be published elsewhere without prior written permission from AMDT.

Setting

The duration of the contract will be three months. The design and development of the website will be ready in two-month time starting m the date of signing the contract. The user manual training materials, sessions and the test management as well as initial intenance of the new website and its support features will be done in the third month of the contract.

Qualification

Qualifications of the Firm
• Legally registered firm with requisite required professional experience and knowledge and should possess certification and/or experience of required services
• Minimum 8 years of experience in providing relevant services to same level of clientele as AMDT
• Ability to manage assignments of confidential nature and manage large volumes of work data and information
• Willingness to take ownership of issue analysis and resolution efforts and committing to "doing what it takes to resolve technical issues regardless of effort or time required
• The firm shall be based in Tanzania to allow swift management of emerging issues regarding the service

Qualifications of the IT support personnel

The Lead-Consultant (from the consulting firm) should possess:
• A minimum Bachelor degree in ICT related subject
• Minimum 5 years of experience in web design, database development
• Minimum 3 years' experience of CMS based dynamic web site development and customization, especially using WordPress CMS/framework and in working with LAMP platform
• Have a broad knowledge of current web development technologies and design tools in the field, and new software and other web programming languages and programs including use of HTML, XHTML, CSS, XML, XSLT, Macromedia Flash, Java .Have excellent knowledge of recent trends in graphic design, web sites, including online video publishing, and social media networking
• Expert in the use and configuration of the below products and techniques: Search engine optimization, Google Webmaster tools, Google developer tools, Mobile device adaptation
• Skilled in querying databases and presenting data in usable formats (tables, charts, infographics)
• Skilled in data visualization and its related open-source tools, like Fabrik, Tableau, Fusion Chart etc
• Skilled In engaging discussion with the end users and colleting their user requirements
• Skilled in building information architecture, classifying and organizing information: Have experience in training the end users to use the website and other software
• Able to meet the deadlines to deliver agreed milestones

Evaluation Criteria
All bidders are encouraged to ensure full compliance to all set criteria to be comprehensively evaluated. In deciding the final selection qualified bidder, the technical quality of the proposal carries a weighting of 70% of the total evaluation criteria. Financial proposals bidders will only be opened if they score 70% technically. The financial proposal carries a weighting of 30%.