Customer Service Jobs at VectorLink Tanzania, Absa Group Limited, Suvacor Ltd, Qatar Airways and other companies

JOB DETAILS:
15 Water Fetchers

• Know how to read, write and calculate.
• Have Primary Education or More.
• He should be able to fetch a lot of water and enough for the whole day's work.
• He should be in good health to enable him to fulfill his duties properly
• Be able to communicate fluently in local languages and Kiswahili
• Be able to ride a bicycle 10 kilometers to follow water to the source.


JOB DETAILS:
Dispense and receive cash and related instruments. Provide customer service to walk-in branch customers.

Main accountabilities and approximate time split
• Cash counter service: 40%
• Cashing of cheques and withdrawals.
• Supervising other tellers at the counter
• Process both cash and cheque deposits/credits
• Purchase and sale of foreign currencies
• Answer general customer enquiries at cash counter
• Balance cash in own till and assist other tellers for balancing in case of need
• Groom vouchers for onward processing at the central processing unit or back-office
• cross-selling of bank products and services
• Provide referral services to the customers on bank products
• Undertake Customer Service Advisor & enquiries duties as required in order to provide excellent customer service at the counter as a backup only.
• On occasion, own and manage customer queries and complaints by taking ownership and resolving in a timely manner.
• Back up ATM card printing.
• Cash management – strong room custodianship: 30%
• Cash sorting and repatriation.
• Monitor cash levels held in the strong room throughout the day to ensure that both elements are within limits.
• Order branch cash from the cash provider or central bank in accordance with limits set by the country head office.
• Immediately escalate all cash issues directly to the Branch Operation Team Leader / Branch Operation Manager in accordance with current procedures.
• Ensure front-line Customer Service Advisors package cash correctly.
• Recommend re-order levels of cash to the Head custodian as per demand.
• Ensure All tellers and vault balance before branch is closed (Branch Cash Reconciliation)
• Basically work as co custodian
• Manage Tellers and Vault interaction.
• Cash management –ATMs’: 20%
• Restock the ATM cash supply.
• Sort cash for the ATM to ensure that it is clean cash e.g. straightening the notes etc. Repatriate any unusable cash to the cash supplier.
• Call the external maintenance company for mechanical failure and administration with minimum disruption to ATM uptime.
• Reconcile ATM cash daily. Independently per ATM
• Responsible for ATM uptime and repairing small faults before reporting to the ATM maintenance company. Also reports faults to the ATM manager on the day they occur.
• Visit all ATM’s within the area on each non-working day to check whether the ATM is still operational and adequately stocked.
• Immediately escalate all required ATM issues directly to the Branch Operations Manager or Operations Team Leader
• Colleague: 10%
• Provide cover for Branch custodian
• Provide honest, direct and constructive feedback to other
• Share knowledge experience and best practice with team members
• Risk and Controls Objectives
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards:
• Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
• Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
• Adhere to Barclay’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
• Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable
• All mandatory training completed to deadline

Technical skills / Competencies
• Strong numeracy skills
• Excellent attention to detail
• Leadership skills
• Delivering results and meeting customer expectations
• Achieving personal work goals and objectives

Knowledge, Expertise and Experience
• (Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services and policies)
• Essential
• Detailed knowledge of the banks processes and rigour requirements related to cash
• Cash handling knowledge
• Systems knowledge
• Preferred
• Cash management and banks knowledge
• Experience & qualification
• Proven track record in dealing with physical cash
• Preferred
• Graduate
• Essential
• training
• Telephone skills
• PD team member training
• Discipline and Grievance
• Know Your Customer/Suspicious Transaction Monitoring/Anti-Money Laundering
• Fraud Prevention/Awareness
• Operational awareness
• ATM training
• Preferred
• Customer Service
• PC Skills including Keyboard skills
• Product Training
• General training on internal audit practice
• Key issues over the next 12 – 24 months
• Completing the Skills Work book
• Additional details(of exceptional aspects of demands of the role)
• The role requires working on non-business days on a regular basis.
• Absa Behaviors(of particular importance to this role)
• Drive Performance
• Delight Customers
• Build Pride and Passion
• Execute at Speed
• Grow Talent and Capability
• Protect and Enhance our Reputation
• Additional criteria qualities
• High level of personal integrity and honesty
• Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)


JOB DETAILS:
Order Desk Clerk

SUMMARY:
We are looking for a ORDER DESK CLERK with superior communication skills and a great work ethic to join our team.
Our order clerks are at the front-line of delivering our promises to our customers and the first contact point. You will work directly with customers to meet their needs, answer their questions ,provide support and prepare customer orders. We are seeking a candidate who is persuasive, energetic, and ready to go the extra mile to ensure customer satisfaction. Someone who is result orientated and able to work against targets.
Long-term career aspiration (min 5 years). Position is based in Zanzibar.

RESPONSIBILITIES:
• Receive customer orders daily via Email and Phone, input orders into database, and inform customer of expected delivery date.
• Verify customer information on each order when received against company database to confirm all contact information is correct; update database where necessary.
• Take down customer information such as Customer name, address, TIN number, VRN number, in order to process order.
• Verify order information is correct on each order when received and that all merchandise purchased is in stock and priced correctly before creating an invoice.
• Contact customer directly on each order when received if there are questions regarding customer information or discrepancies between customer information on the order and the company database.
• Contact customer directly on each order when received if there is an issue with the order, such as merchandise pricing difference, shipping delays or other concerns like if item is out of stock or discontinued, and suggest alternative item/s.
• Process orders by prepare invoices and necessary shipping documents.
• Answer customer service line and assist with customer questions and complaints about unfulfilled orders daily.

SKILLS NEEDED:
• Strong verbal and written communicator (fluent in English language).
• Knowledgeable of the principles and processes of good customer service.
• Organized with good clerical skills and excellent attention to details.
• Efficient at using logic and reasoning to determine strengths and weaknesses of various
• Options and alternative solutions to problems.
• Ability to handle customer complaints in a professional and calm manner.
• Good financial manager who can determine how best to spend money to get the job done.
• Prior work experience of not less than TWO YEARS in similar field.


JOB DETAILS:
We are in search of highly motivated individuals who can deliver our legendary hospitality and world-class service. With industry-leading benefits and unparalleled training programs, you will support the Customer Experience division by creating memorable experiences for our passengers onboard.
As you work with Qatar Airways, you can take comfort knowing that you are flying with the only airline in the world that has, together with its state-of-the-art global hub Hamad International Airport, achieved four 5-Star Skytrax ratings – including the prestigious 5-Star Airline Rating, 5-Star Airport Rating, 5-Star COVID-19 Airline Safety Rating and 5-Star COVID-19 Airport Safety Rating.We have always been a leader in the industry and have adapted since the beginning of pandemic becoming the biggest global carrier, whilst continuing to redefine our levels of safety, comfort and service throughout our onboard experience.Start writing your own story with Qatar Airways, an airline that has never stopped flying and remained resilient throughout the pandemic.

Qualifications
• To be successful in this role, you will have the following :
• Minimum age: 21 years
• Minimum arm reach: 212 cm (on tip toes)
• Minimum education: high school education
• Fluent in written and spoken English (ability to speak another language is an asset)
• Excellent health and fitness
• Willingness to relocate to Doha, Qatar
• Outgoing personality with good interpersonal skills and the ability to work with a multinational team
• Passion for service


JOB DETAILS:
Raytill Tanzania Limited

Job Responsibilities:
• Open and maintain accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint
• problem, expediting correction or adjustment, following up to ensure resolution
• Updating account information
• Receiving calls and attending to customers complain and also proffering adequate solution
• Informs clients by explaining procedures, answering questions, providing information
• Updates job knowledge by studying new product descriptions, participating in educational opportunities.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.

Job Requirements:
• Diploma in any field
• At least 6 months experience
• Excellent in verbal and written communication skills
• Must be able to deliver under strict deadlines and handle pressure effectively.


JOB DETAILS:
As an Airport Services Agent, you will support the operation by providing five star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.

Specific accountabilities include:
• Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
• Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
• Assisting the Duty Officer in handling company materials and records
• Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
• Ensuring passengers are assisted smoothly through airport facilities
• Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
• Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained
• Organizing check-in counters and coordinating documentation issues

Qualifications
• High School Qualification
• Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
• Excellent communication skills with fluency in English language.
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• High level of computer literacy
• Excellent customer focus and service delivery.
• Good interpersonal skills and strong team orientation