Vacancy title:
Branch Manager – Freight Forwarding

[Type: FULL_TIME, Industry: Logistics, Category: Transportation & Logistics]

Jobs at:
DP World

Deadline of this Job:
Saturday, May 3 2025

Duty Station:
Dar es salaam | Dar es Salaam | Tanzania

Summary
Date Posted: Thursday, April 24 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Function

The Branch Manager for a Freight Forwarding branch office is responsible for overseeing and managing all operational and administrative aspects of the branch. This position requires strong leadership skills, excellent knowledge of freight forwarding operations, and the ability to effectively manage a team. The Branch Manager plays a critical role in driving business growth, ensuring customer satisfaction, and maintaining efficient operations within the branch.

Key Performance Areas

Leadership and Team Management:

• Provide strong leadership and guidance to a team of approximately six staff members, including recruitment, training, coaching, and performance management.
• Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
• Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.

Operations Management:

• Support in setting up the branch resources, systems and processes.
• Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, and transportation.
• Ensure compliance with relevant regulations, industry standards, and company policies and procedures.
• Monitor and analyse operational performance metrics, implementing improvements to enhance efficiency and productivity.

Sales:

• Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization.
• Identify new business opportunities, build relationships with clients and partners, and expand the customer base.
• Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue.

Customer Service:

• Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.
• Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.
• Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions.

Financial Management:

• Develop and manage the branch’s annual budget, closely monitoring expenses and revenue to ensure financial targets are met.
• Review and analyse financial reports, identifying areas for improvement and implementing cost-saving measures where possible.
• Collaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation.

Other

• Responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that team members are developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound.
• Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned.

Qualifications and Experience

• Bachelor’s degree in business administration, Logistics, Supply Chain Management, or a related field. Relevant professional certifications are a plus.
• Proven track record and recent experience (7+ years) in freight forwarding, logistics, or a similar industry, with a solid understanding of import/export procedures, customs regulations, and transportation logistics is a must.

Behavioral Competencies

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Adhering to Principles and Values
• Relating and Networking
• Presenting and Communicating Information
• Analysing
• Learning and Researching
• Creating and Innovating
• Formulating Strategies and Concepts
• Achieving Personal Work Goals and Objectives

Technical Competencies

• Advanced Budgeting and Cost Management Knowledge and / or Skill
• Advanced Business and Operations Management Knowledge and / or Skill
• Advanced Financial Planning Knowledge and / or Skill
• Advanced Client/Customer Liaison Knowledge and / or Skill
• Advanced Continuous Process Improvement Knowledge and / or Skill

Work Hours: 8

Experience in Months: 84

Level of Education: bachelor degree

Job application procedure

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