Summary
Date Posted: Thursday, February 20 2025, Base Salary: Not Disclosed

JOB DETAILS:
NMB Bank Plc, a leading financial institution in Tanzania, is committed to delivering superior banking services. As part of its ongoing expansion and commitment to providing excellent customer service, NMB Bank is inviting applications for multiple positions within the organization. These roles are pivotal in supporting the bank’s strategic growth and fostering a high-performance culture. NMB Bank offers exciting career opportunities for passionate individuals who are eager to make a positive impact.
If you are looking to be part of an innovative and dynamic work environment, NMB Bank invites you to apply for one of the following roles. Below are the available positions with detailed job descriptions, eligibility criteria, and step-by-step instructions on how to apply.

Job Purpose:
The Contact Centre Trainer will design, implement, and deliver comprehensive training programs for Contact Center staff, ensuring they are equipped with the necessary skills to provide exceptional customer service.

Key Responsibilities:
• Design and deliver onboarding training programs for new hires.
• Develop and maintain training materials aligned with current banking products, services, and policies.
• Conduct coaching and refresher training sessions to enhance product knowledge and maintain service excellence.
• Assess training needs through performance data analysis and feedback surveys.
• Collaborate with managers to implement targeted training interventions.

Eligibility Criteria:
• Bachelor’s degree in business studies, education, communications, or related field.
• Minimum 3 years’ experience in customer experience or contact center learning solutions.
• Certificate in Training or Coaching is an added advantage.
• Proven experience as a Contact Centre Trainer in a customer service environment.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure

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