Summary
Date Posted: Monday, February 15, 2021 , Base Salary: Not Disclosed

JOB DETAILS:
PURPOSE:
Serves customers by determining requirements answering inquiries resolving problems fulfilling requests maintaining database. .

Call Center Operator Job Duties:
• -Determines requirements by working with customers.
• -Answers inquiries by clarifying desired information researching, locating, and providing information.
• -Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.
• -Fulfills requests by clarifying desired information completing transactions forwarding requests.
• -Sells additional services by recognizing opportunities to up-sell accounts explaining new features.
• -Maintains call center database by entering information.
• -Keeps equipment operational by following established procedures reporting malfunctions.
• -Updates job knowledge by participating in educational opportunities.
• -Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.

Job Skills: Not Specified

Skills/Qualifications:
• -Minimum Diploma certificate
• -Must be fluent in Swahili and English
• -Customer Focus, Customer Service,
• -Data Entry Skills,
• -Listening, Phone Skills, Verbal Communication,
• -Building Relationships, People Skills,
• -Interpersonal Savvy,
• -Problem Solving,
• -Multi-tasking

Job Education Requirements: Not Specified

Job Education Experience: Not Specified

Work Hours: 8

{module 312}

Job application procedure
CONTACTS:
Mobile: 0623872871
0656116023
Email: jobjunctiontz@gmail.com 

All Jobs

QUICK ALERT SUBSCRIPTION

{module 316}