Vacancy title:
15 Customer Services Office II
Jobs at:
Tanzania Telecommunications CorporationDeadline of this Job:
16 March 2022
Summary
Date Posted: Monday, February 28, 2022 , Base Salary: Not Disclosed
JOB DETAILS:
Duties and Responsibilities
• To answer customer inquiries regarding the Corporation products and services also provide any other information related to our business;
• To answer calls from customers by the use of Call Centre telephony system within defined time-limits;
• To handle customer issues in a pleasant, confident, and very helpful telephone manner;
• To resolve customers’ complaints quickly in accordance with the Corporation processes and procedures;
• To handle contentious calls effectively, with empathy and assertiveness;
• To record detailed customer inquiries, requests and complaints into the system for further management;
• To solve customer’s complaints in a courteous manner and escalate unresolved cases to an immediate team leader/supervisor for further assistance;
• To work as part of customer service team and maintain good relation with other team members; and
• To perform any other Duties as may be assigned by supervisor.
Qualification and Experience
• Holder of Bachelor Degree in either Commerce/ Business Administration majoring in Sales/Marketing, Entrepreneurship, Marketing, Economics, Economic Planning or equivalent qualification from recognized Institutions
Job Experience: No Requirements
Work Hours: 8
Level of Education: Professional Certificate
Job application procedure
To apply follow this link http://portal.ajira.go.tz/index.php/advert/display_advert/3974
All Jobs
Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.