15 Customer Services Office II job at Tanzania Telecommunications Corporation
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975 Days Ago
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Vacancy title:
15 Customer Services Office II

[ Type: FULL TIME , Industry: Nonprofit, and NGO , Category: Customer Service ]

Jobs at:

Tanzania Telecommunications Corporation

Deadline of this Job:
16 March 2022  

Duty Station:
Within Tanzania , Dar es Salaam , East Africa

Summary
Date Posted: Monday, February 28, 2022 , Base Salary: Not Disclosed

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Learn more about Tanzania Telecommunications Corporation
Tanzania Telecommunications Corporation jobs in Tanzania

JOB DETAILS:
Duties and Responsibilities
• To answer customer inquiries regarding the Corporation products and services also provide any other information related to our business;
• To answer calls from customers by the use of Call Centre telephony system within defined time-limits;
• To handle customer issues in a pleasant, confident, and very helpful telephone manner;
• To resolve customers’ complaints quickly in accordance with the Corporation processes and procedures;
• To handle contentious calls effectively, with empathy and assertiveness;
• To record detailed customer inquiries, requests and complaints into the system for further management;
• To solve customer’s complaints in a courteous manner and escalate unresolved cases to an immediate team leader/supervisor for further assistance;
• To work as part of customer service team and maintain good relation with other team members; and
• To perform any other Duties as may be assigned by supervisor.

Qualification and Experience
• Holder of Bachelor Degree in either Commerce/ Business Administration majoring in Sales/Marketing, Entrepreneurship, Marketing, Economics, Economic Planning or equivalent qualification from recognized Institutions


Job Experience: No Requirements

Work Hours: 8


Level of Education:
Professional Certificate

Job application procedure
To apply follow this link http://portal.ajira.go.tz/index.php/advert/display_advert/3974 

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Job Info
Job Category: Customer Service jobs in Tanzania
Job Type: Full-time
Deadline of this Job: 16 March 2022
Duty Station: Dar es Salaam
Posted: 03-03-2022
No of Jobs: 15
Start Publishing: 03-03-2022
Stop Publishing (Put date of 2030): 03-03-2066
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