Summary
Date Posted: Monday, March 03 2025, Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose
The successful candidate will be responsible for supporting the implementation of the Outbound Logistics and Sales Ways and related standards to optimize the Order to Cash process.

Specific Duties and Responsibilities
• Support embedding of best practices, minimum standards, policies, processes, tools, technology and enablers through the Outbound Logistics and Sales Way and capability development strategy
• Provide information to new customers on queries and applications, and co-ordinate the customer application and approval process
• Process customer orders on the nominated order date (NOD) through adherence to the procedure, and working closely with Sales, Finance and Logistics (Planning and Execution) to ensure effective order delivery on the nominate delivery date (NDD)
• Flag issues regarding inventory or customer account status to the relevant functions for action to expedite orders
• Proactively canvas and influence orders to optimize delivery loads, increase sales and maximize revenue options
• Create stock transfer orders for DC replenishment in the system, (if required and in the absence of a Logistics Planner, or as required by the Warehouse Manager)
• Identify and implement opportunities for improvement in Order to Cash processes and customer service delivery
• Promote and adhere to Kilombero’s procedures, policies and guidelines, including, without limitation, those relating to SHERQ, Competition Law and Anti-Bribery and Corruption (ABC).

Job Qualification and Experience
• Bachelor’s degree or Diploma in Business, Logistics or Supply Chain Management
• 1-2 years’ experience in a customer service environment, with knowledge of the Outbound Logistics process and the FMCG customer environment
• Strong customer centric orientation; professionalism with good communication skills, and the ability to influence both customers and internal functions, attention to detail and good administrative skills
• ERP and Excel understanding would be an added advantage

Work Hours: 8

Experience in Months: 12

Level of Education: Bachelor Degree

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