Summary
Date Posted: Wednesday, February 05 2025, Base Salary: Not Disclosed

JOB DETAILS:
Responsibilities
• Be the primary point of contact and build long-term relationships with customers.
• Help customers through email, phone, online presentations, screen-share and in person meetings.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive.
•  Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
•  Forecast and track key account metrics.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
•  Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
•  Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyse customer's usage of our product.
•  Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
•  Liaise between the customer and internal teams.

Requirements
• Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple accounts at a time while paying strict attention to detail.
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Bachelor's Degree in appropriate field of study or equivalent work experience
• 3+ years of experience
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability, and maturity
• Ability to prioritize among competing tasks.
• Critical thinking and problem-solving skills.
• Keen attention to detail and adherence to deadlines
• Expert at Microsoft Office Suite, Google Apps, Odoo software

Account Manager top skills & proficiencies:
• Prospecting Skills
• Teamwork
• Planning
• Build Relationships
• People Skills
•  Initiative
•  Customer Focus
•  Emphasize Excellence
•  Manage Multiple Projects
•  Attention to Detail


Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

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