Vacancy title:
Agency & Channels Manager

Jobs at:
Vodafone

Deadline of this Job:
27 July 2018, 11:59:00 PM

Duty Station:
Dar es Salaam, Tanzania

JOB DETAILS:
Role purpose:

• Enable and support Agency and Channels in achieving the Vodacom EBU objective of being the preferred Total Communications provider (Mobile, Fixed, Mpesa and any other Enterprise products/services) for EBU customers in Tanzania
  
• Deliver high standard of Management for both existing door to door Agency and other alternative channels
  
• Enabling and supporting the Agency and Channels to achieve Acquisition, Retention & Churn targets
  
• Provide end to end 1st tier support to allocated Agency and Channels
  
• Achieve profitability of cluster by ensuring right product mix of Mobile, Fixed, M-Pesa and any other Enterprise products/services products revenue
  
• Scale up Agency and Channels models ensure penetration is high
  
• Responsible for fostering productivity of Agency and Channels on daily-weekly and monthly to ensure consistency in target deliverables.
  

Key accountabilities and decision ownership

• Drive and communicate Mobile , Fixed M-Pesa and any other Enterprise products/services Line targets
  
• Achieve individual targets (Acquisition & Revenue)
  
• Monitor the performance of Agency and Channels continuously to ensure that agreed targets are achieved
  
• Assist the Agency and Channels in creating pipelines, account plans and revenue forecasting
  
• Ensure that Agency and Channels apply Account Management Methodologies in servicing customer accounts
  
• Create & manage relationships at multiple touch points with Agency and Channels and customers
  
• Act as a single point of contact for the EBU Agency & Channels to drive collaboration across all functions of the business
  
• Communicate market trends and provide adequate up to date information on products and systems
  
• Assist with on boarding of new door to door agency, identify type of partner, and communicate the relevant legal agreement/addendum, Codes, co-ordinate training calendar / curriculum & access to systems
  
• Develop & grow inform and communicate any new training modules applicable
  Core competencies, knowledge and experience:
  
• 3-5 years of varied experience in Sales & Distribution.
  
• Extensive knowledge of telecoms business and sound understanding of distribution models especially managing sales channels.
  
• Telecom analytical skills both local and regional
  
• Bachelor’s degree in a business related course.
  

Must have technical / professional qualifications:

• Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
  
• Excellent English language skills (verbal and written)
  
• Business-to-Business Sales director with Agency & Channels
  
• Build and maintain relationship with key stakeholders in the value chain.
  
• Telecommunications experience would be advantageous.
  
• Project knowledge and experience would be advantageous.

Job application procedure
Click here to apply

https://vodafone.taleo.net/careersection/2uk/jobdetail.ftl?job=1249947

Closing Date: 27 July 2018, 11:59:00 PM