Summary
Date Posted: Wednesday, April 14, 2021 , Base Salary: Not Disclosed

JOB DETAILS:

Job Description
POST ASSISTANT CUSTOMER CARE OFFICER – 1 POST
POST CATEGORY(S) MARKETING, MEDIA AND BRAND
EMPLOYER Iringa water Supply and Sanitation Authorities(IRUWASA)
APPLICATION TIMELINE: 2021-04-12 2021-04-26 .

Duties and Responsibilities
• To assists in receiving and attending customers’ complaints and channel them to the respective departments for further action.
• To assists in making follow-ups of customers’ complaints received and ensure that proper and timely remedial action is taken to provide the required services.
• To assist in ensuring that all new customers are registered to the database with accurate account information.
• To assists in making sure that all authorized water reconnections are carried out on time as per Customers Service Charter.
• To assists in making timely follow up of customers’ queries received by the Authority until their final settlement.
• To develop individual performance objectives and targets in consultation with the immediate superior as part of performance agreement.
• To prepare and submit weekly, monthly, quarterly and annual progress reports for activities that fall under his/her section.
• To make sure that the call center is properly working.
• To provide customer service information with regard to IRUWASA operations.
• To identify and escalate priority issues regarding customer services.
• To route calls to appropriate departments.
• To make follow up on customer calls where necessary.
• To keep records of all conversations at the call center database in a comprehensible way.
• To complete call logs.
• To perform other related duties as may be assigned by the respective Supervisor.

Job Skills : Not Specified

Qualification and Experience
Holder of Diploma or Ordinary Diploma NTA Level 6 in Business Administration (Marketing), Commerce in Marketing, Mass Communication from a recognized Institution.

Job Experience: No Requirements

Work Hours: 8

Level of Education: Associate Degree

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Job application procedure
Interested Applicants please visit: http://portal.ajira.go.tz/index.php/advert/display_advert/3437 

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