Summary
Date Posted: Friday, March 06, 2020 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
• Provide first level support on all IT user queries on Office Applications, Infrastructure, network and logical access.
• To troubleshooting system issues and monitoring of IT systems. .

KEY ACCOUNTABILITIES:
• Provide first line end-user support to our internal and external clients in a timely manner for both
hardware and software issues.
• Manage service tickets from inception to resolution; providing timely and accurate updates in our service management tool.
• Process IT Service requests according to pre-defined procedures for known issues.
• Escalate incidents to appropriate subject matter experts (both internal and external).
• Ensure effective use of time management and organizational skills to balance workload and priorities.
• Troubleshoot application and desktop level technologies, with a focus on Microsoft desktop O/S and Office products.
• Document all work and creates operational reference documents in our defined libraries for new resolution workflows.
• Provides excellent customer service by being professional, helpful and patient.
• Ensure timely preventive maintenance of IT equipment.
• Maintain a log of all system pro-active monitoring tools readings.
• Execute the duties of the IT Systems Administrator in the event of his absence.
• Prepare and distribute Monthly report on application availability and incident closure status.

Competencies required for this Role
• In-depth knowledge of hardware and software
• Up-to-date knowledge of the latest IT and software trends
• Ability to work well with people
• Strong communications skills
• Excellent organizational skills
• Ability to quickly establish good working relationships with clients
• Willingness to sometimes work unsociable hours
• Patience and logical thinking
• Enthusiasm for continual learning

Knowledge; Skills and Experience required for this Role
Job Knowledge:
• Windows Desktop Support
• HW/SW Installation/Troubleshooting
• Support Escalation to Vendors
• TCP/IP Basics
• Cloud Computing Basics

Education:
• BSc Degree in computer science or a related discipline.
• Microsoft Certified Professional MCP.
• ITIL certification

Job Experience:
• Two years of hands-on experience working in an end-user desktop support role or computer operations environment required.
• Microsoft Office Suite.
• Windows 7, Windows 8, Windows 10.
• Windows Server and 2012 and 2016
• Remote Desktop support
• Azure AD Active Directory Management
• Antivirus and Patch management.
• Advanced printer / peripheral device troubleshooting.
• TCP/IP, DNS and DHCP
• Backup management
• Cloud Computing
• Remote support for handheld smartphones and tablets

Work Hours: 8

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Job application procedure
Dalbit Petroleum (T) Ltd is an equal opportunity employer and the position is open to all. Qualified candidates should submit a CV, cover letter and relevant certificates. Only candidates with the required experience will be contacted. Submissions to be sent to: Email: darrecruitment@dalbitpetroleum.com  Closing Date: 11 March 2020

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