Summary
Date Posted: Thursday, March 14 2024, Base Salary: Not Disclosed

JOB DETAILS:
JOB PURPOSE
• The position of CBO Manager reports directly to the Head of the Hosting Entity and is responsible for managing on a daily basis the delivery of CBO services to client entities. This role includes identifying UN Entities’ requirements for services being delivered, including quality and timeliness of services. The CBO Manager is bounded by the Service Level Agreements (SLAs), which set out the respective requirements and responsibilities of client UN Entities and the CBO.
• The CBO Manager, with the support of the Service Delivery Platform (SDP), will be responsible for meeting the timeliness of the service delivery, in a first-in first-out manner, and for ensuring the application of the Client Satisfaction and Costing & Pricing principles agreed at the UNSDG level.

KEY ACCOUNTABILITIES (not all-inclusive)
A. Coordination of the governance arrangements:
• Establish and consolidate the CBO in Tanzania as an integrated center of services meeting with efficiency operational needs of its clients, based on UNSDG Client Satisfaction and Costing & Pricing principles.
• Serve as Secretary of the CGB. The Secretary shall coordinate the organization of the meetings and prepare a draft agenda for each meeting. The agenda and relevant documentation should be distributed to the members in advance of the meeting. The Secretary shall also prepare reports and any correspondence, as well as maintain a record of decisions, documentation and reports.
• Develop a permanent working communication with CGB members and their teams aiming the production of timely solutions and the consolidation of the new flows.
• Provide regular reports to CGB on all aspects of CGB activities.

B. Supporting financial results and performance:
• In the six functional areas (Common Procurement, Common Logistics, Common Human Resources, Common ICT, Common Finance and Common Administration, including Facility Management), monitor the established SLAs with CBO client entities and provide quality services in timely manner.
• Facilitate/initiate the drafting and suggesting amendment to SLAs and KPIs.
• Develop a strategic planning for CBO, including a Biennial Management Strategy and its Biennial Budget Strategy for Sustainability.
• Produce an annual report on service delivery for participating Entities, including financial reports provided by the hosting entity and/or service provider.
• Prepare periodic review of the status of implementation of the annual work plans and of the CBO financial statements.
• Develop CBO annual work plans and prepare Tanzania CBO implementation updates.
• Review cost-share mechanism and invoicing procedures.

C. Monitoring of CBO day-to-day operations and decisions
• Determine the appropriate executing modality for the Service Lines (such as outsourcing).
• Efficiently recruit skilled professionals aligning with CBO standards and facilitate seamless onboarding.
• Through overall direction, active coaching and efficient organization of work, lead the staff during the phases of installation and further adjustments of CBO.
• Provide supervision to the CBO Programme Management Assistant.
• Develop motivation, team spirit and client-oriented culture.
• Ensures the continued development and training of the staff.
• Develop appropriate mechanisms of coordination with program staff in the UN Entities.
• Establish appropriated mechanisms to receive continuous feedback from client entities.
• Facilitate the establishment of a Case Management System, guiding setup, and facilitating user training.
• After a period of experimentation, identify required adjustments to be introduced in the initial structure, processes, tools, allocation of staff and budget.
• Support RC with the presentation of CBO Tanzania to other UN entities, ensuring the widest adhesion possible.

STANDARD MINIMUM QUALIFICATIONS
• Advanced University degree in business, public administration, or a related field. (A first University degree may be accepted if the applicant has at least 9 years of relevant post-qualification experience)
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
• At least 7 years of relevant post-qualification work experience, preferably in the UN system. Experience and proven ability in the delivery of a range of UN administrative services, within tight deadlines in accordance with established UN requirements.
• Experience and skills in providing leadership and team management in a multi-cultural, working environment.
• Communication and negotiation skills in managing high level client relationships.
• Ability to identify client’s need and match them to appropriate and innovative solutions.
• Broad knowledge of best practices, techniques for process optimization processes (e.g. optimization of strategic planning, sourcing, logistics, finance processes, performance management, etc.)
• Broad knowledge of best practices, techniques and methodologies for developing new strategies and drive efficiencies
• Experience in change management.
• Ability to adapt in a rapidly changing environment and pay close attention to details.
• Fully committed and motivated to achieve the aims of the UN World Food Programme.

TERMS AND CONDITIONS
• Only shortlisted candidates will be contacted.

Work Hours: 8
Experience in Months: 84
Level of Education: Postgraduate Degree

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