Vacancy title:
Customer Care Assistant

Jobs at:
DRG Company

Deadline of this Job:
3rd December 2018

Duty Station:
Tanzania

Summary
Date Posted: 20th November 2018 , Base Salary: Not Disclosed , Employment Type: Full-Time

JOB DETAILS:

Job description:
Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you!

As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include, but are not limited to the following:

• Ability to navigate through multiple computer applications with speed and accuracy.
  
• Ability to work with customers to resolve inquiries.
  
• Provide troubleshooting assistance to customers
  
• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
  
• Maintain a high level of world class customer service/professionalism to a wide range of customers.
  
• Recommend products that best suit the customer.
  
• Maintain a positive environment, working with co-workers and customers within a diverse culture.
  
• Excellent telephone manner and listening skills.
  
• Ability to relate to customers in a professional and courteous manner.
  
• Ability to work in a team environment.
  
• Ability to work under pressure.
  
• Ability to sit for long periods of time.
  
• Excellent attention to detail and multi-tasking ability.
  
• Self-motivation to work under his/her own initiative