Summary
Date Posted: 20th March 2019 , Base Salary: Not Disclosed , Employment Type: Full_Time , Currency: TZS , Value: 1250000 , Minimum: 875000 , Maximum: 3750000 , Period: MONTH

JOB DETAILS:
Position: Customer Care Manager Tanzania - 01RLX
Company Name Bayer Company
Location Arusha, TZ.

Description
Responsibilities:
Responsible for managing the Order-To-Cash (OTC) process in the country.
• Ensure Customer Satisfaction by ensuring timely Complaints closure and timely Customer Incentives pay-out.
• Act as primary contact for accounts regarding all information pertaining to the account: order status, credit, complaints, channel inventory, MOS (Move-Out-Sales) and POG movement.
• Provide sales support for POG/EI tracking, rebates, returns management and analytics
• Work closely with Sub Region Planning Control Tower and participate in the Country S&OP team to understand Demand Supply balance and implement Logistics action plan.
• Liaise with respective functional leads (sales, marketing and finance) to ensure that customer operations strategies and activities are integrated and aligned.
• Responsible for all Logistics (transportation and warehousing) and import export transactions in the country for RC
• Ensuring Trade Compliance (Logistics Operational Compliance) and adhere to Business Conduct policy for all import / export and local Logistics movement and setting up strong compliance processes working closely with Regional Trade Compliance Lead
• Identify means to enhance Customer Satisfaction and work closely with Hub / Global teams to implement Customer Care initiatives in the country
• Work closely with plant team to fine tune production schedules to support S&OP decisions and Logistics tactical plan
• Track and monitor Perfect Order Metrics and identify opportunities for improving the KPIs
• Manage logistics provider to deliver efficiency with least cost and drive safety awareness programs to vendors
• Long term planning for logistics cost, warehouse cost and the needful of resources requirement
• Drive all related customer care saving cost on monthly basis
• Develop and retain Supply Chain talent in country

{module 312}

Job application procedure
Click Here to apply https://monsanto.taleo.net/careersection/2/jobdetail.ftl?job=01RLX&lang=en