Summary
Date Posted: Monday, March 14, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
We are recruiting for an Airport Services Duty Officer based in Dar Es Salaam, Tanzania. In this role, you will supervise and control flight-handling activities such as flight editing, check-in, transfers and boarding, in order to ensure a high service standard. You will achieve optimum customer satisfaction and on-time department of flights. You will also have overall control of the shift as a direct representative of the Airport Services Manager. You will also ensure punctuality and safety of all Qatar Airways operations.

Specific accountabilities include:
• Ensuring that passenger and aircraft handling practices conform to the safety and security standards
• Ensuring that all QR aircraft handling standards are met on a shift basis
• Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline
• Ensuring proper allocation of manpower and resources in the airport operations
• Completing checks to ensure adequate standards are maintained
• Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling
• Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Qualifications
• The successful candidate will have the following qualifications and skills:
• Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
• Strong background in Airport or GHA Operations
• Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.
• Overall knowledge of airport functions within passenger and baggage handling, weight and balance and dangerous goods regulations.
• Excellent customer focus and service delivery.
• Right to live and work in Tanzania.

Job Experience: No Requirements

Work Hours: 8

Level of Education: Bachelor Degree

Job application procedure
To apply follow this link https://careers.qatarairways.com/global/en/job/QAAIGLOBAL210000B7EXTERNALENGLOBAL/Customer-Experience-Airport-Services-Duty-Officer-Dar-Es-Salaam?utm_source=linkedin&utm_medium=phenom-feeds 

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